Patient Access & Scheduling Specialist

01 ETCH East Tennessee Children's Hospital Association, Inc.; United States; Hybrid; USD 30,000 - 42,000; Full time

Job summary

Dolly Parton Children’s Hospital is seeking a dedicated front desk/patient access specialist to assist families with registration, scheduling and billing inquiries. You will support patients and guardians, verify insurance details, and help coordinate appointments with sensitivity and confidentiality.

The role emphasizes accurate data entry, strong communication, and teamwork within a busy hospital setting to ensure smooth operations and high-quality patient experiences.

Qualifications

• Excellent interpersonal, verbal and written communication skills required.
• Proficiency in computer data entry and familiarity with calendar applications and databases.
• Knowledge of customer service practices and principles.
• Strong research and problem-solving abilities.

Responsibilities

• Answers incoming telephone calls in a courteous and helpful manner; answers inquiries or refers calls to the appropriate contact.
• Relays complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality.
• Fielding outbound calls (e.g., insurance referrals, medical records, waitlist management).
• Registers new patients and updates patient information in scheduling system.
• Verifies and creates subscriber information in computer system.
• Copies, files and retrieves medical records as requested.
• Schedules follow-up appointments and provides necessary forms for parents.
• Interacts with patients and families in a respectful, professional manner.

Skills

Interpersonal communication

Verbal communication

Written communication

Data entry

Customer service

Research and problem solving

Education

High school diploma/GED

Job description

Dolly Parton Children’s Hospital is seeking a dedicated front desk/patient access specialist to assist families with registration, scheduling and billing inquiries. You will support patients and guardians, verify insurance details, and help coordinate appointments with sensitivity and confidentiality.

The role emphasizes accurate data entry, strong communication, and teamwork within a busy hospital setting to ensure smooth operations and high-quality patient experiences.