Patient Access & Scheduling Coordinator

03 CPCC Children's Primary Care Corporation; United States; On-site; USD 28,000 - 38,000; Full time

Job summary

Dolly Parton Children’s Hospital is seeking a friendly receptionist to greet patients, verify information, and manage scheduling in a busy clinical front desk. You will collect copays, assist with registrations, and ensure accurate records are kept in the EMR.

The role requires strong customer service, confidentiality, and the ability to multitask in a fast-paced environment while maintaining a welcoming front desk presence for patients and families.

Qualifications

• High school diploma or GED preferred.
• 1-2 years in a medical office setting preferred.
• No license or certification required.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check patients in and out for scheduled appointments.
• Verify and update patient demographics and insurance in the EMR.
• Collect copayments and issue receipts.
• Schedule, reschedule, and confirm appointments.
• Answer calls and direct messages to appropriate staff.
• Assist with registration and consent forms.
• Maintain accurate patient records and HIPAA compliance.
• Keep reception area clean and welcoming.

Skills

Customer service

Interpersonal communication

Professionalism

Multitasking

Attention to detail

Confidentiality

HIPAA awareness

Basic computer skills

EMR systems

Scheduling systems

Education

High school diploma or GED

Tools

EMR software

Scheduling software

Microsoft Office

Job description

Dolly Parton Children’s Hospital is seeking a friendly receptionist to greet patients, verify information, and manage scheduling in a busy clinical front desk. You will collect copays, assist with registrations, and ensure accurate records are kept in the EMR.

The role requires strong customer service, confidentiality, and the ability to multitask in a fast-paced environment while maintaining a welcoming front desk presence for patients and families.