Patient Access & Scheduling Specialist

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Tallahassee Memorial HealthCare in Tallahassee, FL is seeking a patient services specialist to handle high volume calls, schedule and update appointments in the EHR/EMR system, and route questions to clinical staff. Strong communication, active listening and de-escalation skills, plus basic computer proficiency and medical terminology knowledge, are valued to ensure compassionate, confidential service.

Healthcare background is preferred; HIPAA compliance is required.

Qualifications

• > 1-2 years of customer service, office or call center experience (healthcare background preferred).
• > Proficiency with computers and medical software.
• > Medical terminology knowledge helpful.
• > Strong verbal, active listening and de-escalation skills with compassion, empathy and respect, while adhering to HIPAA and confidentiality rules.

Responsibilities

• Answering high volume incoming calls professionally; booking, rescheduling or canceling patient appointments within the electronic health record (EHR/EMR) system.
• Transferring clinical or medical questions to the appropriate nursing or medical staff.
• Logging detailed notes for every patient interaction in the EHR system.
• Verifying patient demographic information and insurance coverage.

Skills

Customer service

Call center experience

Healthcare background

Computer proficiency

Medical terminology

Active listening

De-escalation

HIPAA/compliance

Tools

EHR/EMR software

Job description

Tallahassee Memorial HealthCare in Tallahassee, FL is seeking a patient services specialist to handle high volume calls, schedule and update appointments in the EHR/EMR system, and route questions to clinical staff. Strong communication, active listening and de-escalation skills, plus basic computer proficiency and medical terminology knowledge, are valued to ensure compassionate, confidential service.

Healthcare background is preferred; HIPAA compliance is required.