MS/Patient Access Rep

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Tallahassee Memorial HealthCare in Tallahassee, FL is seeking a patient services specialist to handle high volume calls, schedule and update appointments in the EHR/EMR system, and route questions to clinical staff. Strong communication, active listening and de-escalation skills, plus basic computer proficiency and medical terminology knowledge, are valued to ensure compassionate, confidential service.

Healthcare background is preferred; HIPAA compliance is required.

Qualifications

• > 1-2 years of customer service, office or call center experience (healthcare background preferred).
• > Proficiency with computers and medical software.
• > Medical terminology knowledge helpful.
• > Strong verbal, active listening and de-escalation skills with compassion, empathy and respect, while adhering to HIPAA and confidentiality rules.

Responsibilities

• Answering high volume incoming calls professionally; booking, rescheduling or canceling patient appointments within the electronic health record (EHR/EMR) system.
• Transferring clinical or medical questions to the appropriate nursing or medical staff.
• Logging detailed notes for every patient interaction in the EHR system.
• Verifying patient demographic information and insurance coverage.

Skills

Customer service

Call center experience

Healthcare background

Computer proficiency

Medical terminology

Active listening

De-escalation

HIPAA/compliance

Tools

EHR/EMR software

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

Job Responsibilities

Answering high volume incoming calls professionally; booking, rescheduling or canceling patient appointments within the electronic health record (EHR/EMR) system. Transferring clinical or medical questions to the appropriate nursing or medical staff. Logging detailed notes for every patient interaction in the EHR system. Verifiying patient demographic information and insurance coverage.

Requirements and Skills

1-2 years of customer service, office or call center experience (healthcare background preferred) Proficiency with computers and medical software. Medical terminology knowledge helpful.

Strong verbal , active listening and de-escalation skills with compassion, empathy and respect, while adhering to HIPAA and confidentiality rules.