Patient Access & Scheduling Specialist

Olympic Sports and Spine; Tacoma (WA); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

Olympic Sports & Spine (OSS) in Washington is seeking a full-time Administrative Service Team Specialist to support new patient intake, scheduling, and referral management. This onsite role delivers excellent patient experiences and collaborates with clinics to coordinate care.

You’ll manage calls, lead tracking, and administrative tasks, with a schedule Monday–Friday, 9:00 a.m. – 6:00 p.m., at the Centralized Administrative Office in Fife.

Qualifications

• Proficiency in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational and detail orientation.
• Ability to manage scheduling and intake in a fast-paced environment.

Responsibilities

• Manage new patient intake, scheduling, and lead-tracking to ensure timely contact and appointments.
• Use call center systems for outbound calls, texts, and follow-ups with patients.
• Coordinate scheduling using clinic caseloads, provider info, insurance requirements, and patient preferences.
• Identify urgent referrals and high-priority patients for prompt scheduling.
• Complete intake procedures, including collecting patient information and promoting portal enrollment.
• Monitor schedules and reassign patients to improve access and reduce wait times.
• Communicate appointment updates to clinic teams.
• Handle specialized scheduling like FCE and PGAP appointments.
• Assign referrals to appropriate locations based on capacity and needs.
• Support Medicaid admission requirements and scheduling guidelines.

Skills

Microsoft Office

Customer service

Organizational skills

Scheduling

Multi-line phone system

Education

High school diploma or equivalent

Job description

Olympic Sports & Spine (OSS) in Washington is seeking a full-time Administrative Service Team Specialist to support new patient intake, scheduling, and referral management. This onsite role delivers excellent patient experiences and collaborates with clinics to coordinate care.

You’ll manage calls, lead tracking, and administrative tasks, with a schedule Monday–Friday, 9:00 a.m. – 6:00 p.m., at the Centralized Administrative Office in Fife.