Patient Access & Scheduling Specialist

Community Health Systems; Statesboro (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Systems is seeking a Scheduling Specialist to manage patient and physician scheduling across departments, ensuring efficient resource use and quality care. You will coordinate appointments, procedures, and tests while serving as a liaison among patients, medical staff, and administration.

The role emphasizes accurate data entry, timely confirmations, and strong organizational skills in a fast-paced environment. A healthcare background with EMR familiarity is preferred.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Appointment scheduling

Patient flow management

Communication skills

Data entry accuracy

Time management

Microsoft Office

EMR systems experience

Education

Associate degree or certification in Healthcare Administration or related field

Tools

EMR systems

Scheduling software

Microsoft Office

EHR software

Job description

Community Health Systems is seeking a Scheduling Specialist to manage patient and physician scheduling across departments, ensuring efficient resource use and quality care. You will coordinate appointments, procedures, and tests while serving as a liaison among patients, medical staff, and administration.

The role emphasizes accurate data entry, timely confirmations, and strong organizational skills in a fast-paced environment. A healthcare background with EMR familiarity is preferred.