Patient Access & Scheduling Specialist

Memorial Hermann Health System; Spring (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

Memorial Hermann Health System is seeking a patient access scheduler to coordinate appointment timing, validate medical necessity, verify insurance eligibility, and post payments. The role requires accurate data entry, strong communication, and adherence to patient privacy standards.

The candidate will work with patients, guarantors, and multiple departments to ensure smooth administrative flow and timely processing of information.

Qualifications

• Two (2) years of experience in a hospital or customer service setting.
• Ability to multi-task.
• Proficient typing/keyboarding skills.

Responsibilities

• Schedules patient appointments and enters information in the computer system accurately.
• Obtains demographic, insurance and financial information from patient or guarantor.
• Explains forms to patient or guarantor and obtains signatures.
• Ensures medical necessity compliance by obtaining needed data and signatures.
• Collects patient liability and discusses payment options to secure payments.
• Verifies insurance eligibility and benefits and handles notifications within timeframes.
• Posts payments and issues patient receipts.
• Resolves patient account issues on assigned reports.
• Communicates professionally with physicians, departments, insurance companies and patients.
• Adheres to Memorial Hermann policies and maintains budgetary standards.
• Supports department goals, mentors others, and fosters compassionate service.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Typing speed

Education

High School Diploma or GED

Job description

Memorial Hermann Health System is seeking a patient access scheduler to coordinate appointment timing, validate medical necessity, verify insurance eligibility, and post payments. The role requires accurate data entry, strong communication, and adherence to patient privacy standards.

The candidate will work with patients, guarantors, and multiple departments to ensure smooth administrative flow and timely processing of information.