Patient Access & Scheduling Specialist

Prism Vision Group; Spokane (WA); On-site; USD 51,577,000 - 91,378,000; Full time

Job summary

Spokane Eye Clinic, part of Prism Vision Group, is seeking a Patient Service Representative for an onsite role in Spokane, WA. Occasional travel to other Prism locations may be required.

Responsibilities include scheduling, registration, insurance verification, and financial counseling, with emphasis on accuracy, HIPAA compliance, and customer service. Excellent English communication and MS Office skills are essential; bilingual a plus.

Qualifications

• Education: High School Diploma or GED.
• Experience: 2+ years in a patient-facing healthcare function or customer service preferred.
• Excellent verbal and written English communications; bi-lingual a plus.

Responsibilities

• Schedule and complete full registration for patients requesting appointments with attention to detail.
• Perform pre-registration with accurate demographic and insurance information.
• Verify insurance, benefits, and referral information; collect payments per policy.
• Explain appointment policies, parking, and charges to patients; provide upfront financial counseling.
• Ensure HIPAA compliance and protect patient privacy; facilitate smooth patient flow.

Skills

Customer service

Communication

HIPAA compliance

Microsoft Office

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Spokane Eye Clinic, part of Prism Vision Group, is seeking a Patient Service Representative for an onsite role in Spokane, WA. Occasional travel to other Prism locations may be required.

Responsibilities include scheduling, registration, insurance verification, and financial counseling, with emphasis on accuracy, HIPAA compliance, and customer service. Excellent English communication and MS Office skills are essential; bilingual a plus.