Patient Services Call Center Specialist

US Oncology Inc.; Spokane (WA); On-site; USD 25,000 - 46,000; Full time

Job summary

Spokane Eye Clinic, located in Spokane, WA, seeks a Call Center Representative to handle inbound and outbound calls, deliver excellent customer service, and resolve inquiries efficiently in a fast-paced environment.

Responsibilities include scheduling patient registrations, verifying insurance, ensuring HIPAA compliance, and collaborating with other departments to provide accurate information and timely follow-ups.

Qualifications

• High School Diploma or GED required.
• Prior call center or customer service experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls to follow up with customers or provide information.
• Provide accurate information regarding products, services, policies and procedures.
• Handle and resolve customer complaints or escalate as needed.
• Maintain a positive and empathetic approach with customers.
• Schedule and complete patient registrations for appointments accurately.
• Verify insurance information, benefits, and referrals.
• Adhere to HIPAA standards and protect patient privacy.
• Notify relevant parties about appointment times and requirements.
• Identify customer needs and offer appropriate solutions.
• Collaborate with departments to address concerns effectively.
• Meet or exceed call metrics, satisfaction, and resolution targets.
• Comply with company policies and standards.

Skills

Verbal communication

Written communication

Bilingual

HIPAA knowledge

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Spokane Eye Clinic, located in Spokane, WA, seeks a Call Center Representative to handle inbound and outbound calls, deliver excellent customer service, and resolve inquiries efficiently in a fast-paced environment.

Responsibilities include scheduling patient registrations, verifying insurance, ensuring HIPAA compliance, and collaborating with other departments to provide accurate information and timely follow-ups.