Patient Access & Scheduling Specialist

UHS; Richmond (VA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Excellent medical, dental, vision

401(k) with company match

SoFi student loan refinancing

Career development opportunities

Job summary

Universal Health Services is seeking a dynamic PRe-Services Specialist for the Atlantic Region Central Billing Office. The role will involve inbound/outbound calls, patient pre-registration in SMS and Cerner systems, and collecting co-pays at pre-registration.

The specialist will interpret managed care contracts and Medicare regulations to support scheduling, registration, and payer requirements while coordinating with hospital departments to resolve issues.

Qualifications

• High school diploma or equivalent.
• 1-3 years healthcare office experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer focused with excellent written and oral communication.

Responsibilities

• Schedule and pre-register patients within 24 hours of reservation/notification for inpatient and outpatient services.
• Contact physicians to resolve prior authorization or referral issues.
• Verify eligibility and collect patient payments at pre-registration.
• Research patient visit history to ensure Medicare rules compliance and complete required forms.
• Communicate with patients to obtain missing demographics and guide them at point of service.
• Assist with insurance verification and resolve issues with clinical departments.

Skills

Customer service

Attention to detail

Communication skills

10-key data entry

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Universal Health Services is seeking a dynamic PRe-Services Specialist for the Atlantic Region Central Billing Office. The role will involve inbound/outbound calls, patient pre-registration in SMS and Cerner systems, and collecting co-pays at pre-registration.

The specialist will interpret managed care contracts and Medicare regulations to support scheduling, registration, and payer requirements while coordinating with hospital departments to resolve issues.