Patient Access & Scheduling Specialist

Mile Bluff Medical Center, Inc.; Mauston (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Mile Bluff Medical Center, Inc. in Mauston, Wisconsin, is seeking a Patient Access Services Representative to deliver high-quality patient front-desk service in a busy medical office.

You will schedule appointments, answer calls, preregister patients, and help manage wait lists with courtesy and accuracy. The role requires a high school diploma, light medical office experience preferred, and strong computer skills.

Qualifications

• High school diploma or equivalent required.
• 1 year or less of related work experience preferred.
• Experience in the medical industry preferred.
• Exceptional accuracy and attention to detail required.

Responsibilities

• Schedule appointments for physicians to optimize patient satisfaction and efficient use of treatment rooms.
• Answer phones and determine caller needs in a courteous manner.
• Maintain minimal patient wait times and maximize patient access.
• Transfer calls to appropriate service areas for assistance.
• Preregister patients for appointments within scheduling time frames.
• Complete workload messages and schedule follow-up appointments.
• Manage waitlist appointments, reschedules, and health portal requests.
• Schedule internal referrals and verify referral information.
• Reschedule physician appointments as needed due to illness or emergencies.
• Participate in medical office emergency routines when required.
• Perform other duties as requested.

Skills

Interpersonal communication

Computer proficiency

Problem solving

Education

High school diploma or equivalent

Job description

Mile Bluff Medical Center, Inc. in Mauston, Wisconsin, is seeking a Patient Access Services Representative to deliver high-quality patient front-desk service in a busy medical office.

You will schedule appointments, answer calls, preregister patients, and help manage wait lists with courtesy and accuracy. The role requires a high school diploma, light medical office experience preferred, and strong computer skills.