Patient Access & Scheduling Specialist

Lake Charles Memorial Health; Lake Charles (LA); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Lake Charles Memorial Health System seeks a patient access representative to register, schedule, and perform related processing duties for all patients served by the clinic. You will work in the EMR system and perform a broad range of administrative and clerical tasks in a healthcare setting.

The role reports to the Practice Manager and requires excellent communication, accuracy in verifying patient information and insurance, and the ability to balance cash collections and complete end-of-day

Qualifications

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Demonstrates critical thought process and can work independently.
• Make decisions based on departmental policy.
• Provides feedback to assist with decision making process.
• Works well with others.
• Documents detailed information in patient chart.

Responsibilities

• Answers phone with correct salutation. Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics and insurance coverage is correct. If changes are required, changes the information in the EMR.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• In the event a patient does not show for scheduled appointment, a “No Show” letter must be generated in the patient chart in the EMR system.
• Scan and attach paperwork received into EMR system and attach and send appropriately.
• Collect faxes and scan into the EMR, if necessary, distribute appropriately.
• Collects patient co-pay and prior balances, posts to account and gives receipt.
• Checks out the patient in the EMR system. Pulls orders from checkout function.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records request per provider orders.
• Completes referrals through the EMR following correct protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Complete the deposit slip and appropriate end of day reports to balance upfront collections.
• Performs other job duties as assigned.

Skills

Medical terminology

Keyboarding

Computer skills

Scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lake Charles Memorial Health System seeks a patient access representative to register, schedule, and perform related processing duties for all patients served by the clinic. You will work in the EMR system and perform a broad range of administrative and clerical tasks in a healthcare setting.

The role reports to the Practice Manager and requires excellent communication, accuracy in verifying patient information and insurance, and the ability to balance cash collections and complete end-of-day