Patient Access & Scheduling Specialist

PeaceHealth; Ketchikan (AK); On-site; USD 33,000 - 45,000; Part time

Job summary

PeaceHealth is seeking a Patient Access Representative - Admitting for a Part Time, 0.80 FTE, in Ketchikan, Alaska. The role handles pre-registration, insurance verification, and scheduling coordination to support smooth patient flow.

The position requires a high school diploma (or equivalent) and at least 1 year of medical office or customer service experience. Proficiency with Microsoft Office is preferred.

Qualifications

• Knowledge of medical terminology and CPT/ICD-10 coding is preferred.
• Experience with insurance processes and regulations is preferred.
• Ability to manage conflict effectively and professionally is required.
• Excellent time management, meeting time-sensitive deadlines.
• Strong customer service and interpersonal skills are required.

Responsibilities

• Pre-register/register patients with accurate demographic and financial data.
• Collect patient balances, co-payments, and co-insurance.
• Verify coverage and obtain prior authorizations or referrals as needed.
• Respond to customer inquiries and provide support.
• Manage daily appointment schedules and reminders.

Skills

Medical Terminology

CPT/ICD-10 coding

Customer service

Time management

Conflict resolution

Education

High School Diploma

1 year medical office experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

PeaceHealth is seeking a Patient Access Representative - Admitting for a Part Time, 0.80 FTE, in Ketchikan, Alaska. The role handles pre-registration, insurance verification, and scheduling coordination to support smooth patient flow.

The position requires a high school diploma (or equivalent) and at least 1 year of medical office or customer service experience. Proficiency with Microsoft Office is preferred.