Patient Access Representative - Admitting

PeaceHealth; Ketchikan (AK); On-site; USD 33,000 - 45,000; Part time

Job summary

PeaceHealth is seeking a Patient Access Representative - Admitting for a Part Time, 0.80 FTE, in Ketchikan, Alaska. The role handles pre-registration, insurance verification, and scheduling coordination to support smooth patient flow.

The position requires a high school diploma (or equivalent) and at least 1 year of medical office or customer service experience. Proficiency with Microsoft Office is preferred.

Qualifications

• Knowledge of medical terminology and CPT/ICD-10 coding is preferred.
• Experience with insurance processes and regulations is preferred.
• Ability to manage conflict effectively and professionally is required.
• Excellent time management, meeting time-sensitive deadlines.
• Strong customer service and interpersonal skills are required.

Responsibilities

• Pre-register/register patients with accurate demographic and financial data.
• Collect patient balances, co-payments, and co-insurance.
• Verify coverage and obtain prior authorizations or referrals as needed.
• Respond to customer inquiries and provide support.
• Manage daily appointment schedules and reminders.

Skills

Medical Terminology

CPT/ICD-10 coding

Customer service

Time management

Conflict resolution

Education

High School Diploma

1 year medical office experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Description

PeaceHealth is seeking a Patient Access Representative - Admitting for a Part Time, 0.80 FTE, Variable position. The salary range for this job opening at PeaceHealth is $24.54 – $33.14.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Ketchikan Medical Center:

• Management of ED incoming phone calls, and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.

Southeast Alaska - PHMG:

• May work with healthcare team to obtain VA/Tricare or State of Alaska Medicaid Authorization for medical care and/or travel, including air or ground transportation and lodging/meals for patients and their escorts (if applicable), who are referred by PeaceHealth to medical facilities in and outside of the State of Alaska.
• When necessary, effectively communicates with care team, VA/Tricare, or State of Alaska Medicaid travel on behalf of patient and referring provider. Maintains VA and/or State of Alaska log; accurately tracking authorization status and voucher usage for stocking adequate supply.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

EEO Aff…