Patient Access & Scheduling Specialist

PeaceHealth; Ketchikan (AK); On-site; USD 34,000 - 46,000; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative – Admitting for a full-time, day position at Ketchikan Medical Center. This role assists in coordinating scheduling, insurance verification and pre-certification, and acts as a clinical liaison with physician practices.

Responsibilities include pre-registering patients, collecting balances, verifying coverage and obtaining authorizations, answering inquiries, managing daily schedules, and assisting with coverage as needed.

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, and co-insurance.
• Verifies insurance coverage and obtains prior authorizations/referrals as needed.
• Responds to customer inquiries and assists with departmental coverage.
• Manages daily appointment schedules and reminders; may transport patients.
• Performs other duties as assigned.

Skills

Medical Terminology

CPT/ICD-10 coding

Insurance processes

Conflict resolution

Time management

Customer service

Interpersonal skills

Education

High School Diploma or equivalent

Job description

PeaceHealth is seeking a Patient Access Representative – Admitting for a full-time, day position at Ketchikan Medical Center. This role assists in coordinating scheduling, insurance verification and pre-certification, and acts as a clinical liaison with physician practices.

Responsibilities include pre-registering patients, collecting balances, verifying coverage and obtaining authorizations, answering inquiries, managing daily schedules, and assisting with coverage as needed.