Medical Assistant - Non-Billing

Harbor, Inc.; Perrysburg (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan with company match

Paid time off, sick time, holidays

Tuition and professional license Reimb

Job summary

Harbor, Inc. is seeking a Medical Assistant to join our Perrysburg team. The role involves patient care under medical leadership, with full-time hours (40 per week) and strong emphasis on customer service and accuracy.

Responsibilities include assisting providers, patient education, medication/testing procedures, triage calls, front desk coverage as needed, and meticulous documentation in Harbor guidelines. Growth and teamwork are encouraged within a supportive environment.

Qualifications

• Completion of an accredited Medical Assistant program.
• Must demonstrate excellent customer service and data entry accuracy.
• Ability to communicate clearly and work collaboratively.
• Proficiency with Windows-based applications.
• Experience in mental health preferred; EMR experience preferred.

Responsibilities

• Assists provider with patient care.
• Provides patient/family education.
• Assist patients with medications and testing procedures as directed by providers.
• Answer and/or triage patient phone calls; may fill in at front desk.
• Document in Harbor guidelines; attend meetings and committees as assigned.
• Provide timely support to internal and external customers and strive for patient satisfaction.
• May float to other locations to accommodate client or agency need.

Skills

Customer service

Data entry

Communication

Team player

Education

Medical Assistant program

Tools

EMR software

Windows-based applications

Job description

Harbor is seeking a Medical Assistant to join our Perrysburg team! This position is responsible for patient care under the direction of medical leadership, and/or a licensed health care professional.

Position is full-time, 40 hours per week.

Education:

• Completion of a Medical Assistant program through an accredited college or university.

Experience:

• Previous experience in Mental Health preferred.
• Electronic Medical Records (EMR) experience preferred.
• Must be able to perform clinical and clerical duties as needed.
• Must demonstrate excellent customer service skills and a strong commitment to achieving customer/patient satisfaction.
• Must be proficient and accurate in data entry and be able to navigate Microsoft Windows-based applications.
• Must be able to communicate clearly and effectively with a variety of people and work collaboratively as a team player.

Licensure and Certifications (if applicable):

• Must be CMA or RMA test eligible.
• CMA or RMA certification prior to employment preferred.
• BLS and NCI/CPI Certifications required within 90 days of employment.
• When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.

Preferred Qualifications:

• Previous Mental Health experience.
• Electronic Medical Records (EMR) experience.
• Current CMA or RMA certification.

RESPONSIBILITIES

Essential Functions and Primary Responsibilities:

• Assists provider with patient care.
• Provides Patient/Family education.
• Assist patients with medication prescriptions and testing procedures as directed by providers.
• May assume responsibilities of determining and responding to the needs of patients and visitors when they contact the practice either by phone or in person.
• May be required to fill in for front desk staff if needed.
• Answers and/or triages patient phone calls.
• Assists clinical staff and/or providers as needed.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Documents in a clear, efficient, and effective manner, in conjunction with leadership and Harbor guidelines.
• Attends meetings as appropriate and serves on office committees as assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• In providing billable services, fulfills or exceeds unit expectations established by Harbor.
• May float to other locations to accommodate client or agency need.

Additional Community Psychiatric Supportive Treatment services may include:

Documentation

• Responsible for the quality and completeness of the clinical record.
• Develops and updates Individualized Service Plan (ISP) for each client.
• Responsible for accurate and timely documentation which may include but is not limited to: activity/progress notes, ISPs, DPS logs, incident report forms and any other forms necessary to document services.

Provides Community Psychiatric Supportive Treatment service activities:

• Evaluation
• Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others.
• Evaluates and revises the ISP according to the client’s responses and needs.
• Crisis prevention/intervention
• Follows crisis prevention/intervention protocols.
• Ongoing interventions
• Provides support, education and consultation to clients, families, and/or significant others.
• Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning.
• Monitors clients to identify and minimize effects of psychiatric symptoms.
• Provides education on self-management of symptoms to client, families, and/or significant others.
• Assists the client and family in increasing social support skills and networks.
• Coordinates indicated evaluations and assessments by internal and/or external providers.
• Coordinates and monitors all services identified in the ISP.
• Provides assistance in gaining access to essential community resources.

General Competencies/Performance Expectations:

• Utilizes information technology systems and software applications effectively and in accordance with organizational standards and security protocols.
• Demonstrates sound judgment by analyzing information thoroughly, reaching timely conclusions, and taking appropriate, decisive action.
• Plans, prioritizes, and organizes work to ensure maximum efficiency, productivity, and quality outcomes.
• Actively seeks and utilizes supervision and feedback appropriately to support professional growth and effective job performance.
• Manages time and utilizes leave in accordance with organizational policies and procedures.
• Performs additional duties and responsibilities as assigned to support departmental and organizational needs.

About Harbor:

• A leading provider of mental health and substance use treatment forover 100 years.
• 350+ clinical staffserve over24,000 clientsacross multiple locations and in the community each year.
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, andmore!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!

Qualifications

Education

Required

Certificate or better in Medical Assisting.

Licenses & Certifications

Required

Basic Life Support

CPI/NCI

Medical Asst

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.