Patient Access Specialist

Harbor, Inc.; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Generous paid time off, sick time, and

paid holidays

Tuition and professional license reim

Job summary

Harbor, Inc. in Toledo is seeking a Patient Access Specialist to ensure smooth entry and navigation within Harbor by coordinating registration, verifying insurance, scheduling appointments, and facilitating access to care.

The full-time role supports timely patient registration, enhances the patient experience, and requires excellent communication, data entry accuracy, multitasking, and a confidential, courteous approach in a fast-paced outpatient setting.

Qualifications

• High school diploma or equivalent required.
• Experience with data entry and accurate record management.
• Ability to manage a multi-line phone system while supporting a busy waiting area.
• Excellent customer service and interpersonal skills, with clear communication and collaboration.
• Strong organizational skills, flexibility, and ability to multi-task in a fast-paced environment.
• Ability to manage confidential information and handle sensitive client/patient situations.

Responsibilities

• Provides excellent customer service, addressing and resolving client needs promptly and in accordance with company standards.
• Answers all incoming calls in a professional, engaging, warm, courteous manner and transfers calls as appropriate.
• Schedules appointments and manages workflows in the electronic health record system, including new, discharge, follow-up, and referrals.
• Enters client demographics and insurance details accurately into the EHR.
• Receives and tracks outside referrals and follows up with potential new clients.
• Pursues learning opportunities to stay current in core responsibilities and demonstrate professional development.
• Adheres to established crisis prevention and intervention processes.
• Attends Access and other meetings and may serve on office committees.
• Assists in training new hires in the department.
• Verifies insurance as needed prior to scheduling appointments.

Skills

Data entry

Phone system

Customer service

Multitasking

Confidentiality

Education

High school diploma or equivalent

Job description

Harbor is seeking a Patient Access Specialist to join the Toledo team! This position is responsible for ensuring patients can smoothly enter and navigate within Harbor by coordinating registration, verifying insurance, scheduling appointments and facilitating access to care in support of timely and accurate patient registration to maximize access to care and enhance patient experience.

Position is full-time, 40 hours per week.

REQUIREMENTS

Education :

• High school diploma or equivalent.

Experience :

• Prior experience with data entry and accurate record management.
• Ability to manage a multi-line phone system while efficiently supporting a busy waiting area.
• Excellent customer service and interpersonal skills, with the ability to communicate clearly, collaborate effectively, and support patient satisfaction.
• Strong organizational skills, flexibility, and ability to multi-task and manage stress in a fast-paced environment.
• Ability to manage confidential information and handle sensitive client/patient situations with professionalism.

Preferred Qualifications :

• Two years of relevant office experience.
• Previous experience in a behavioral health or mental health setting.
• Experience supporting patient care in a fast-paced outpatient environment.
• Knowledge of HIPAA requirements, patient confidentiality, and clinical safety practices.

RESPONSIBILITIES

Essential Functions and Primary Responsibilities:

• Provides excellent customer service, addressing and resolving client needs promptly and in accordance with company standards.
• Answers all incoming calls in a professional,engaging,warm, courteous, and efficient mannerin accordance withHarbor’s core values and transfer calls as appropriate.
• Engages allcallers andfollows call through to completionscheduling into electronic healthrecordincluding newappointments,hospital discharge appointments,follow-up appointments, cancellations,referralsand rescheduling.
• Enter client information, including demographics and insurance details, accurately into the electronic health record system.
• Receives and tracks outside referrals and follows up with potential new client in accordance with department procedure.
• Actively pursues learning opportunities to stay current in core job responsibilities anddemonstrateprofessional development.
• Adheres toestablishedcrisis prevention and intervention process.
• Attends Access and other meetings as appropriate and serves on office committees as assigned.
• Assist in training new hires to the department.
• Verify insurance as needed in EHR system prior to clients scheduling appointments.

General Competencies/Performance Expectations:

• Utilizes information technology systems and software applications effectively and in accordance with organizational standards and security protocols.
• Demonstrates sound judgment by analyzing information thoroughly, reaching timely conclusions, and taking appropriate, decisive action.
• Plans, prioritizes, and organizes work to ensure maximum efficiency, productivity, and quality outcomes.
• Actively seeks and utilizes supervision and feedback appropriately to support professional growth and effective job performance.
• Manages time and utilizes leave in accordance with organizational policies and procedures.
• Performs additional duties and responsibilities as assigned to support departmental and organizational needs.
• Performs other duties as assigned.

Working Conditions :

• Office-based role in a cubicle setting
• The position routinely handles confidential patient and organizational information.
• The role may involve exposure to behavioral health or crisis situations
• This position is union. Union eligibility applies only to full-time or part-time hires; contingent or temporary appointments are not covered by the union, even if the position is otherwise unionized.

About Harbor:

• A leading provider of mental health and substance use treatment forover 100 years.
• 350+ clinical staffserve over24,000 clientsacross multiple locations and in the community each year.
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, andmore!

Why Work for Harbor?

You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!

Qualifications

Education

Required

High School or better.

Preferred

2 Years Experience or Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.