Patient Access & Scheduling Specialist

PT Solutions Physical Therapy; Hendersonville (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

PTO & Sick Leave or EIB accrual

Professional development

Career progression

Endurance race fee reimbursement

Job summary

PT Solutions Physical Therapy seeks a Patient Access Coordinator to be the first point of contact, greeting patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience.

You will support clinic operations, coordinate with care teams, manage schedules, maintain HIPAA-compliant records, and contribute to a results-driven, team-oriented environment with ongoing professional development and a strong workplace culture.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

HIPAA compliance

Office software

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy seeks a Patient Access Coordinator to be the first point of contact, greeting patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience.

You will support clinic operations, coordinate with care teams, manage schedules, maintain HIPAA-compliant records, and contribute to a results-driven, team-oriented environment with ongoing professional development and a strong workplace culture.