Patient Access Representative (73559)

Women's Care; Gilbert (AZ); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401k plan

Job summary

Women’s Care is seeking a Patient Access Representative in Gilbert, AZ. This role serves as the first point of contact, handling patient registration, demographics, insurance checks, and payments to ensure smooth scheduling and billing experiences.

You will greet patients, collect information, verify insurance, and assist with online registrations, while upholding the company values and HIPAA policies. The position offers full-time hours at our Gilbert location with opportunities to grow in a

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills.
• Customer-centric focus with a warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Dependable, reliable, and punctual.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to policy.
• Collect payment and/or assist patient with billing concern while ensuring time of service collection goals.
• Scan insurance card, ID, and other pertinent information into the EMR system.
• Set up payment plans for patients unable to pay balances.
• Answer a high volume of incoming phone calls and respond to patient emails promptly.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby to ensure minimal wait times and inform patients of delays.
• May assist patients with online registration or forms.
• Schedule or reschedule appointments.
• Verify insurance information and determine patient payment responsibility as needed.
• Ensure insurance eligibility and registration prior to seeing the provider.
• Schedule follow-up appointments at checkout.
• Ensure all appointments in eCW are properly checked out.
• Maintain tidy lobby and front area.
• Demonstrate Women’s Care mission and core values.
• Compliance with HIPAA rules and guidelines.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Verbal and written communication

Multi-tasking

Computer literacy

Patient-focused

Education

High school diploma or equivalent

Tools

Microsoft Office

eClinicalWorks (eCW)

Job description

Job Details

Job Location: 11618_AZ_3530 S Val Vista Dr Ste C202 - Gilbert , AZ 85297

Position Type: Full Time

Job Category: Non-Clinical Staff

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

Patient Access Representative

The Patient Access Representative is the first face and voice of Women’s Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience, with customer service being at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient’s experience with us is extraordinary.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women’s Care Values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow-up appointments upon patient check out.
• Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable, and, if necessary, clean the waiting room.
• Demonstrate and embody the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills.
• Customer-centr{i}c focus and warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Dependable, reliable, and punctual.

Preferred Skills

• Preferably one year of experience working in a medical office or healthcare setting, OBGYN a plus.
• General knowledge of medical terminology and billing is beneficial.
• Preferred experience working with an electronic medical records system, specifically eClinicalWorks (eCW) a plus.

Benefits

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401k plan
• An opportunity to make a difference in patients’ lives every day!

Values

• Communication & Collaboration
• Transparency
• Accountability & Integrity
• Patient Care & Innovation
• Excellence
• Respect