Patient Access & Scheduling Specialist

Geisinger; Frackville (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits starting day one

401(k) with Geisinger contributions

Tuition reimbursement up to $5,000 per

PTO benefits

EAP and wellness programs

Job summary

Geisinger Primary Care Pottsville is seeking a regular full-time front desk specialist to provide frontline office support. You will greet and register patients, support check-out, and schedule future appointments as applicable.

Responsibilities include verifying demographics, communicating wait times, handling insurance responses, collecting payments, and coordinating follow-up care. This role requires strong clerical and customer service skills with a commitment to confidentiality.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year related work experience preferred.
• Clerical, customer service, and confidentiality emphasis in duties.

Responsibilities

• Check in patients for appointments and verify demographics.
• Monitor patient wait times and communicate changes.
• Read and interpret insurance responses and assign primary/secondary/tertiary coverage.
• Obtain necessary legal and financial signatures and disclose privacy information.
• Explain financial obligations and collect fees at time of service.
• Complete required regulatory forms with patients.
• Schedule follow-up appointments including specialty/ancillary services.
• Process multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Notify patients of anticipated financial responsibility and collect accordingly.
• Post cash as per department guidelines.
• Maintain HIPAA privacy and patient rights.
• Manage work queues to resolve accounts timely.
• Maintain productivity and quality performance; protect confidentiality.
• Maintain medical records and releases.
• Assist with referrals and pre-certifications at point of encounter.
• Use and maintain recall and reschedule lists.

Skills

Clerical I

Communication

Customer Service

Office Politics

Confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Geisinger Primary Care Pottsville is seeking a regular full-time front desk specialist to provide frontline office support. You will greet and register patients, support check-out, and schedule future appointments as applicable.

Responsibilities include verifying demographics, communicating wait times, handling insurance responses, collecting payments, and coordinating follow-up care. This role requires strong clerical and customer service skills with a commitment to confidentiality.