Access Care Representative

United Health Services, Inc.; City of Binghamton (NY); On-site; USD 23,000 - 31,000; Full time

Job summary

United Health Services (UHS) in Binghamton, NY, seeks an Access Care Representative to perform patient registration, appointment scheduling, and insurance verification. You will deliver courteous service via phone, online, and in person while gathering accurate demographic and insurance details to ensure proper billing and smooth account setup.

The role emphasizes protecting privacy and supporting timely access to care, with occasional travel between locations as needed and a per diem schedule.

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer/patient-facing experience directly interacting with the public.
• Driver's license may be required depending on travel.

Responsibilities

• Perform patient registration, appointment scheduling, and insurance verification to support timely access to care and accurate account setup.
• Deliver courteous, professional service to patients and families through phone, electronic, and in‑person interactions.
• Collect, review, and enter complete and accurate demographic and insurance information to support accurate billing and account processing.
• Respond to patient questions and provides appropriate information while protecting privacy and confidentiality.
• Monitor patient wait times and collaborate with team members to communicate delays and improve patient flow.

Skills

Customer-facing experience

Education

High School diploma or equivalent

Driver License

Tools

NAHAM CHAA certification

Job description

Position OverviewThe Access Care Representative (ACR) at United Health Services (UHS) helps patients take the next step in their care by making scheduling, registration, and insurance verification as smooth as possible. In this role, every conversation matters—whether answering questions, gathering information, or connecting patients with the right services. By working closely with clinical and administrative teams, the Central Scheduling ACR supports a positive patient experience, timely access to care, and accurate front-end revenue cycle processes.Primary Department, Division, or Unit:Patient Registration/Access Care, UHS Binghamton General HospitalWork Shift and Schedule:This is a per diem position, which means you will work on an as needed, agreed upon basis. Working hours will be assigned by your manager.Compensation Range:$17.05 - $22.17 per hour, depending on experienceThis position is not eligible for benefits.-Job ResponsibilitiesEssential Functions:Perform patient registration, appointment scheduling, and insurance verification to support timely access to care and accurate account setupDeliver courteous, professional service to patients and families through phone, electronic, and in‑person interactionsCollect, review, and enter complete and accurate demographic and insurance information to support accurate billing and account processingRespond to patient questions and provides appropriate information while protecting privacy and confidentialityMonitor patient wait times and collaborate with team members to communicate delays and improve patient flowScope and Impact:Contribute directly to patient experience, access to services, and front‑end revenue cycle accuracyExercise judgment within established procedures when addressing scheduling, registration, and insurance‑related issuesWork collaboratively with peers and leaders to resolve issues that affect service quality and operational efficiencySupport operational and departmental needs through occasional travel between organizational locations and, when required, operation of a system-owned vehicle; maintain eligibility to meet organizational driving requirements when such travel is necessaryCompliance and Professional:Adhere to HIPAA and organizational privacy standards when handling patient informationFollow regulatory, billing, and financial compliance requirements applicable to access and registration activitiesComplete required training, competencies, and performance improvement activities within established timeframesWork and communicate with a respectful, problem-solving approachSafeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violationsAs applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risksAdditional Expectations:Maintain awareness of supplies and coordinate restocking to support uninterrupted operationsDemonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactionsExecute responsibilities in accordance with organizational policies, procedures, and applicable regulationsPerform additional responsibilities as required to meet department and organizational needsPosition QualificationsRequired:High School diploma or equivalentAt least 1 year of customer/patient-facing experience directly interacting and communicating with the publicPreferred:NAHAM Certified Healthcare Access Associate (CHAA) certificationDriver LicenseUp to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or functionUp to 1 year of technical/systems experience using specialized tools, software, or equipment required for the roleUp to 1 year of healthcare experience working in the healthcare industry in any job function-About United Health ServicesUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!United Health Services is an Equal Opportunity Employer.-United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.