Medical Receptionist

Behavioral Health Services; Los Angeles (CA); On-site; USD 30,307 - 35,817; Full time

Job summary

Behavioral Health Services in Wilmington, CA is seeking an experienced front office/clinic assistant to support patient flow and clinic operations. You will answer phones, schedule appointments, process payments, manage EMR entries, prepare charts, and coordinate with providers and labs to keep daily work running smoothly.

This full-time daytime role requires flexibility to work evenings and weekends as needed, a courteous demeanor with patients, and the ability to handle high call volumes while

Qualifications

• Phones: manage heavy call volume and messages.
• Appointments: schedule, confirm, reschedule.
• Charts: prepare and review patient records.
• Payments: collect co-pays and balances.
• EMR: enter and update patient information.
• Office: maintain front desk and waiting area.

Responsibilities

• Greet and check-in patients, ensure paperwork is complete, and verify insurance coverage.
• Coordinate referrals and communicate with providers and laboratories.
• Maintain office organization and supply levels; support coworkers as needed.

Job description

Job Details

Level: Experienced

Job Location: Wilmington, CA 90744

Position Type: Full Time

Salary Range: $22.00 - $26.40 Hourly

Job Shift: Day

Statement of Purpose

Performs clinic office duties under the direction of the Clinic Manager or Director of Family Health Services in dealing with patients. Will perform other duties as assigned.

Major Tasks, Duties and Responsibilities

• Phones- heavy phone volume; answer multiple lines timely (see office policy manual), take messages, route or forward as necessary, retrieve voice mail messages, return calls, answer clinic and service's questions, call patients when referrals have been approved (coordinate with MA).
• Appointments- schedule, confirm future appointments (see office policy manual), reschedule, cancel, call no shows, call waiting list patients if openings available, call abnormal results and schedule appointment as directed by provider or back office personal.
• Print daily schedules for providers.
• Mail- letters to newly added IPA members each month, reschedule letters, no show letters, abnormal lab letters, referral approval letters (coordinate with MA) and provider correspondence.
• Monitor sign in sheet (change, file, etc.).
• Reports as assigned.
• Greet and Check-in patients, insure all paperwork is filled out, confirm current medical plan, recertify or deactivate as necessary, enter patient info in EMR, update any incorrect/changed info.
• Plans- knowledge of plans, necessary forms, criteria.
• Charts- prep, name labels, chart order, review for next day appointments, all paperwork available for provider, etc.
• Payments- collect co pays or money due for any services.
• Generate encounter slips/super bills. Follow emergency procedure if computers down (see office policy manual).
• Maintain a clean and functional front office area, supplies stocked, waiting room clean and neat.
• Support co workers/staff as needed.
• Flexibility- in work schedule, available to work evenings and weekends.
• Open or lock up office depending on arrival.
• Translate as needed.
• Hand out paper work to patients, make copies, and call Dr.'s offices for medical records as needed.

Qualifications