Patient Access & Scheduling Navigator

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 34,000 - 41,000; Full time

Job summary

Hackensack Meridian Health is seeking a Patient Access Specialist to coordinate inpatient and outpatient access functions within the Patient Access Services Department. You will conduct patient interviews, collect demographics, verify insurance, and support pre-registration, scheduling, and financial clearance under supervision.

This role emphasizes delivering excellent customer service, accurate data entry in Epic, and collaboration with care teams to ensure timely, compliant patient

Qualifications

• Competitive customer service mindset and patient focus.
• Strong written and verbal communication skills.
• Proficient computer skills and EPIC familiarity.

Responsibilities

• Greet patients and visitors in person or by phone with courtesy.
• Perform scheduling, pre-registration, and insurance verification tasks.
• Verify patient identity and demographic information for accuracy.
• Obtain and document necessary consents and referrals when applicable.
• Enter data into systems accurately and ensure compliance with policies.

Skills

Customer service

Communication

Computer skills

Analytical skills

Education

Bachelor's Degree

Tools

EPIC Cadence

EPIC Prelude

EPIC HB

Job description

Hackensack Meridian Health is seeking a Patient Access Specialist to coordinate inpatient and outpatient access functions within the Patient Access Services Department. You will conduct patient interviews, collect demographics, verify insurance, and support pre-registration, scheduling, and financial clearance under supervision.

This role emphasizes delivering excellent customer service, accurate data entry in Epic, and collaboration with care teams to ensure timely, compliant patient