Patient Access & Scheduling Navigator

UnityPoint Health; Cedar Rapids (IA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental and health insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Cedar Rapids is seeking a Patient Access Representative NE to facilitate admission, registration, insurance verification, and scheduling while ensuring accuracy and efficiency. The role also addresses patient inquiries and supports administrative tasks in a compliant, patient-centered environment.

The position requires a High School Diploma or equivalent and offers opportunities to work with a compassionate team, with a focus on accurate data capture and clear communication

Qualifications

• High School Diploma or equivalent is required.
• Two years of customer service or healthcare related experience preferred.

Responsibilities

• Accurately collects, analyzes and records demographic, insurance/financial and clinical data in the system and ensures all required documentation is on file.
• Maintains knowledge of insurance verification and understanding of insurance plans.
• Answers telephone calls promptly and professionally and directs calls appropriately.
• Educates patients about financial obligations and provides estimates.
• Refer patients needing financial assistance to a Financial Advocate.
• Schedule walk-in procedures and coordinate with central scheduling.

Skills

Customer service

Healthcare experience

Communication skills

Education

High School Diploma or equivalent

Job description

UnityPoint Health in Cedar Rapids is seeking a Patient Access Representative NE to facilitate admission, registration, insurance verification, and scheduling while ensuring accuracy and efficiency. The role also addresses patient inquiries and supports administrative tasks in a compliant, patient-centered environment.

The position requires a High School Diploma or equivalent and offers opportunities to work with a compassionate team, with a focus on accurate data capture and clear communication