Patient Access & Scheduling Liaison

Northwell Health; Norwalk (CT); On-site; USD 27,000 - 30,000; Full time

Job summary

Northwell Health in Norwalk, CT is seeking a Hospital Patient Access Coordinator to facilitate patient flow from scheduling to registration. You will gather demographic and financial information to ensure accurate identification and secure payment sources, and perform insurance eligibility verification, scheduling, and admitting duties.

Working hours include full-time shifts 7:00am–7:00pm with weekends and holidays as needed, and occasional evenings or overnights.

Qualifications

• High school diploma required with some related experience; associate degree preferred.
• Basic MS Word and MS Excel; strong customer service and organizational skills.
• NAHAM certification within one year of hire.

Responsibilities

• Greet patients and check them in, providing direction based on appointment location and counseling status.
• Verify insurance eligibility and collect patient liability.
• Schedule appointments and perform registration in the EMR; obtain signatures for consents.
• Provide service estimates and communicate payment expectations to patients.
• Maintain HIPAA compliance and safeguard patient confidentiality.
• Handle patient and physician inquiries by phone or in person; support scheduling improvements.
• Enter demographic and financial information and ensure accuracy for billing and enrollment.

Skills

Customer Service

MS Word

MS Excel

Organization

Education

HS Diploma

Associate degree

Job description

Northwell Health in Norwalk, CT is seeking a Hospital Patient Access Coordinator to facilitate patient flow from scheduling to registration. You will gather demographic and financial information to ensure accurate identification and secure payment sources, and perform insurance eligibility verification, scheduling, and admitting duties.

Working hours include full-time shifts 7:00am–7:00pm with weekends and holidays as needed, and occasional evenings or overnights.