Patient Access & Scheduling Coordinator

Owensboro Health; Owensboro (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Owensboro Health Regional Hospital in Owensboro, KY is seeking a patient access-focused team member to handle registration, assessments, and scheduling while upholding confidentiality and ethical standards. You will support patient access and satisfaction with accuracy and empathy, performing crucial clinical and administrative tasks.

The role involves coordinating appointments, maintaining records, and communicating with insurers and healthcare teams under supervision.

Qualifications

• High school diploma or GED preferred.
• ABR-OE credential required within 120 days of 24 months of experience in a health care facility under supervision.
• BLS certification required within 90 days of employment.

Responsibilities

• Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required.
• Collects and records vital signs.
• Performs basic diagnostic procedures and specimen collection.
• Monitors and communicates changes in patient condition.
• Documents patient care given.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
• Accepts payments and co-pays and other fees for services during registration.
• May be required to reconcile co-payments and cash receipts at the end of shifts.
• Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.
• May communicate with referring facilities regarding patient transfers.
• Arranges for hospital admissions as appropriate.
• Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility’s policies and procedures.
• Maintains examination areas.
• Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
• Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary.
• Files new and returned records according to established systems and policies. Identifies and documents missing records.
• Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required.
• Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.
• Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.
• Greets patients as they arrive into the facility and provides appropriate information.
• Prepares patients for medical procedures as appropriate.

Skills

Critical thinking

Decisive judgment

Work under pressure

Professionalism

Education

High school diploma, GED or higher preferred

Job description

Owensboro Health Regional Hospital in Owensboro, KY is seeking a patient access-focused team member to handle registration, assessments, and scheduling while upholding confidentiality and ethical standards. You will support patient access and satisfaction with accuracy and empathy, performing crucial clinical and administrative tasks.

The role involves coordinating appointments, maintaining records, and communicating with insurers and healthcare teams under supervision.