Patient Access & Care Coordinator

Owensboro Health; Owensboro (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Owensboro Health Regional Hospital is seeking a patient access specialist to handle registration, scheduling, and basic clinical tasks under supervision. This role emphasizes patient access, confidentiality, accuracy, and compassionate service.

The position requires a high school diploma or GED (preferred) and completion of ABR-OE and BLS within specified timelines. No prior experience is required, and the department focuses on coordinated care within Urology Owensboro.

Qualifications

• No experience required.
• High school diploma, GED or higher preferred.
• ABR-OE credential within 120 days of obtaining 24 months of experience in the last 36 months in a health care facility under supervision of a licensed health care provider.
• BLS - Basic Life Support Healthcare Provider required within 90 days of employment in this position.

Responsibilities

• Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs.
• Collects and records vital signs.
• Performs basic diagnostic procedures and specimen collection.
• Monitors and communicates changes in patient condition.
• Documents patient care given.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
• Accepts payments and co-pays and other fees for services during registration.
• May be required to reconcile co-payments and cash receipts at the end of shifts.
• Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.
• May communicate with referring facilities regarding patient transfers.
• Arranges for hospital admissions as appropriate.
• Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility’s policies and procedures.
• Maintains examination areas.
• Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
• Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary.
• Files new and returned records according to established systems and policies. Identifies and documents missing records.
• Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required.
• Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.
• Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.
• Greets patients as they arrive into the facility and provides appropriate information.
• Prepares patients for medical procedures as appropriate.

Skills

Critical thinking

Decisive judgment

Under supervision

Stress management

Adaptability

Education

High school diploma / GED

Job description

Owensboro Health Regional Hospital is seeking a patient access specialist to handle registration, scheduling, and basic clinical tasks under supervision. This role emphasizes patient access, confidentiality, accuracy, and compassionate service.

The position requires a high school diploma or GED (preferred) and completion of ABR-OE and BLS within specified timelines. No prior experience is required, and the department focuses on coordinated care within Urology Owensboro.