Patient Access Scheduling & Communication Coordinator

Moffitt-Cancer-Cente; Tampa (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Moffitt Cancer Center is seeking a Patient Access Scheduling Coordinator Infusion to support scheduling for infusion and outpatient services. The role requires strong customer service and multitasking abilities in a high-demand healthcare environment.

The ideal candidate has a High School Diploma or GED, with preference for an Associate’s degree, and will complete infusion training to meet production and quality requirements.

Qualifications

• Customer service, multi-tasking and interpersonal communication are essential.
• Strong attention to detail while managing multiple tasks in a fast-paced environment.
• Able to learn and use office automation software and typing efficiently.
• Ability to set up, organize and maintain record systems.
• Strong critical thinking and problem solving to provide timely solutions.
• Must complete infusion training and meet quality requirements.

Responsibilities

• Coordinate scheduling for infusion and outpatient services.
• Collaborate with healthcare team to cover Patient Access functions.
• Maintain knowledge of scheduling and registration processes.
• Provide timely solutions and maintain production standards.

Skills

Customer service

Multi-tasking

Interpersonal communication

Attention to detail

Problem solving

Education

High School Diploma/GED

Associate's Degree

Tools

Office software

Typing skills

Record keeping systems

Job description

Summary: As a Patient Access Scheduling Specialty Coordinator (PASCI) at Moffitt Cancer Center, must exemplify adherence to all performance metrics and training requirements. The PASCI in this assignment demonstrates a working knowledge of a multitude of scheduling and registration for Outpatient Services to include but not limited to: Surgery, Blood and Bone Marrow, Integrated Clinical Services, Diagnostics, Labs, Behavioral Health, Virtual Health, Research, and Infusion of the Medical Center and can be pulled to work in any capacity, due to business need. Must be comfortable with medical terminology, problem solving, and thrive in an environment with many competing priorities and demands. Members of the team work collaboratively to cross cover all functions of Patient Access to develop a high level of understanding of the position to reward high productivity, quality and skills.

Job Title: Patient Access Scheduling Coordinator Infusion

Minimum Education Level: High School Diploma/GED

Preferred Education Level: Associate's Degree

Licensure Certification Needed: No

Training Required

• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
• Ability to set up, organize, and maintain record systems.
• Customer Service, multi-tasking, computer and typing skills, use various types of office automation equipment and software, and interpersonal communication skills both verbally and written.
• Strong attention to detail while being able to multi-task and maintain patience and composure (with customer service etiquette) in stressful situations.
• Possess strong critical thinking abilities such as problem solving, root cause analysis, and provide timely solutions.
• (Internal) Must successfully complete 2 day infusion training and meet all necessary production and quality requirements