Patient Access Scheduling & Communication Coordinator

Moffitt Cancer Center; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Moffitt Cancer Center in Tampa invites a Patient Access Scheduling Coordinator Infusion to join the front-end team. You will coordinate scheduling and registration across infusion and related outpatient services, ensuring accuracy and a high level of patient satisfaction.

This role requires comfort with medical terminology, strong problem solving, and the ability to multitask in a fast-paced environment while maintaining quality and productivity standards.

Qualifications

• Customer service experience with patients and team members.
• Ability to organize and maintain records and schedules.
• Strong verbal and written communication in a healthcare setting.
• Attention to detail and ability to multitask under pressure.
• Problem solving and root cause analysis skills.
• Willingness to complete infusion-specific training.

Responsibilities

• Schedule and register patients for infusion and related services.
• Coordinate across outpatient services including surgery, labs, and diagnostics.
• Collaborate with care teams to cover front-end duties as needed.
• Maintain accurate records and ensure data quality for throughput.
• Provide courteous, patient-focused service and resolve issues promptly.

Skills

Customer Service

Multi-tasking

Computer skills

Interpersonal communication

Problem solving

Attention to detail

Education

High School Diploma/GED

Associate's Degree

Tools

Microsoft Office

Record management software

Job description

Summary: As a Patient Access Scheduling Specialty Coordinator (PASCI) at Moffitt Cancer Center, must exemplify adherence to all performance metrics and training requirements. The PASCI in this assignment demonstrates a working knowledge of a multitude of scheduling and registration for Outpatient Services to include but not limited to: Surgery, Blood and Bone Marrow, Integrated Clinical Services, Diagnostics, Labs, Behavioral Health, Virtual Health, Research, and Infusion of the Medical Center and can be pulled to work in any capacity, due to business need. Must be comfortable with medical terminology, problem solving, and thrive in an environment with many competing priorities and demands. Members of the team work collaboratively to cross cover all functions of Patient Access to develop a high level of understanding of the position to reward high productivity, quality and skills.

Job Title: Patient Access Scheduling Coordinator Infusion
Minimum Education Level: High School Diploma/GED
Preferred Education Level: Associate's Degree
Licensure Certification Needed: No

Training Required:

• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
• Ability to set up, organize, and maintain record systems.
• Customer Service, multi-tasking, computer and typing skills, use various types of office automation equipment and software, and interpersonal communication skills both verbally and written.
• Strong attention to detail while being able to multi-task and maintain patience and composure (with customer service etiquette) in stressful situations.
• Possess strong critical thinking abilities such as problem solving, root cause analysis, and provide timely solutions.
• (Internal) Must successfully complete 2 day infusion training and meet all necessary production and quality requirements