Patient Access & Scheduling Clerk (Per Diem)

Guthrie; City of Corning (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

Guthrie is seeking a Laboratory Administration support professional to handle general clerical tasks, scheduling, and patient coordination between Radiology and Laboratory services at Corning and Bath locations. The role involves screen and process calls, records coordination, and assisting with EPIC, PACS, and MS Office tools.

Experience in hospital or Medical Office settings is preferred. High school diploma required; HIPAA knowledge and strong communication skills are essential.

Qualifications

• High school graduate. Post-high school work in the secretarial sciences is desirable.
• Working knowledge of medical terminology required, with a medical terminology course preferred.
• Proficiency with computer office software, including Microsoft Word and Excel, is required.
• Must possess an abiding commitment to basic ethical and legal principles, including familiarity with HIPAA and protected health information.
• Excellent interpersonal and communication skills with all customers in order to interact effectively with employees, patients, medical staff, and the public.
• Competency in keyboarding with the ability to type a minimum of 40 words per minute.

Responsibilities

• Communicates and demonstrates a professional image and attitude for patients, families, clients, coworkers, and others.
• Adheres to applicable dress code.
• Adjusts personal schedule to meet unit needs when requested.
• Protects patient confidentiality at all times.
• Communicates professionally with various audiences as evidenced by customer/client satisfaction.
• Provides patient and family education on specific requirements of procedures and/or tests.
• Educational methods are adapted to meet patient and family educational needs.
• Adheres to policies and practices of applicable entity facilities and Corning Hospital Laboratory & Radiology Department-specific policies while remaining familiar with and acting according to applicable professional codes, the employee handbook, unit policies and procedures, and hospital policies.
• Participates in department meetings by attending and offering ideas and solutions in problem-solving situations and activities regarding the program.
• Completes assigned tasks and other duties as requested.
• Coordinates file management processes involving all modalities within the Radiology Department.
• Schedules patients within the Radiology and Laboratory Departments, including viewing and printing schedules.
• Responsible for preparing and distributing all mail and correspondence for the outpatient Laboratory and Radiology Departments.
• Maintains daily laboratory order files and follows up on standing orders, oral requests, advance requests, and missing information, including diagnoses and/or signatures.
• Responsible for daily departmental functions such as faxing, filing, scanning, copying, and answering/directing phone calls.
• Coordinates and files records and reports for the Radiology and Laboratory Departments.
• Works closely with Radiology and Laboratory staff, pathologists, and radiologists to maintain departmental workflow.
• May be required to work holidays, weekends, and shifts other than those regularly assigned.

Skills

Customer service

HIPAA compliance

Microsoft Word

Microsoft Excel

Typing 40 wpm

Medical terminology

Education

High school diploma

Secretarial coursework (desirable)

Tools

EPIC

PACS

Microsoft Office

Job description

Guthrie is seeking a Laboratory Administration support professional to handle general clerical tasks, scheduling, and patient coordination between Radiology and Laboratory services at Corning and Bath locations. The role involves screen and process calls, records coordination, and assisting with EPIC, PACS, and MS Office tools.

Experience in hospital or Medical Office settings is preferred. High school diploma required; HIPAA knowledge and strong communication skills are essential.