Patient Service Specialist- Radiology Administration-Full Time

Guthrie; Sayre (Bradford County); On-site; USD 60,076 - 102,130; Full time

Job summary

A healthcare organization located in Bradford County, PA, is looking for a Patient Service Specialist to provide essential front-office support in radiology administration. Candidates should have a high school diploma and at least one year of experience in customer service. Responsibilities include greeting patients, managing appointments, verifying insurance, and ensuring confidentiality in accordance with HIPAA. Competitive salary range of $60,076.00 to $102,130.00 is offered.

Qualifications

• Minimum 1 year in a customer‑service‑related field preferred.
• Medical office experience and knowledge of medical terminology preferred.
• Comfortable with computers and learning new applications.

Responsibilities

• Greet every patient in a courteous and professional manner.
• Schedule and maintain patient appointments electronically.
• Verify eligibility for major insurance carriers.
• Collect copayments and inform patients of balances.
• Maintain strict confidentiality of patient health information.

Skills

self‑motivated

flexible

punctual

detail oriented

good time management

excellent communication

Education

High School diploma/GED

Graduation from a Medical Office Assistant school

Job description

Patient Service Specialist – Radiology Administration – Full Time

Position Summary: Hours: 11:30am‑8pm. The Patient Service Specialist provides direct, daily operational front‑office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The role continually demonstrates patient centeredness, teamwork, and excellence in daily performance.

Required skills: self‑motivated, flexible, punctual, detail oriented, good time management, excellent communication.

Education, License & Cert

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience

Minimum 1 year in a customer‑service‑related field preferred. Medical office experience and knowledge of medical terminology preferred. Comfortable with computers and learning new applications.

Essential Functions

• Greet every patient in a courteous, professional, and timely manner.
• Answer telephones friendly and efficiently in conjunction with Guthrie’s Telephone Standards, screen calls, take messages, and provide information.
• Schedule and maintain all patient appointments electronically, verify patient information at time of scheduling, assign B# / MRN to new patients, and edit appointment schedule under direction of practice management.
• Register patient, verify and correct patient demographic and insurance information, scan current insurance cards into the confidential medical record.
• Verify eligibility for major insurance carriers including New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various insurance forms, pre‑certifications, and referrals if applicable.
• Inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at time of registration per Guthrie Medical Group, P.C.’s policies and guidelines.
• Perform daily cash‑out and balancing in accordance with the Patient Cash Control Policy if applicable.
• Serve as liaison between patients, physicians, hospital staff, and other departments, keeping them fully aware of all necessary information and informing patients of any delays.
• Adhere to departmental and organizational policies and attend meetings/huddles as required.
• Prioritize daily tasks simultaneously in a fast‑paced, ever‑changing work environment within a strong team structure.
• Maintain strict confidentiality of patient health information in accordance with HIPAA compliance.
• Assist with and complete other projects or duties as assigned, including participating in all quality initiatives established by the organization.

Other Duties

• Other duties as assigned.

Location: Endicott, NY | Salary: $60,076.00 – $102,130.00 | Posted: 1 day ago (2 days ago, Be among the first 25 applicants).