Patient Access & Scheduling Associate – Evening Shift

Arkansas Children's; Little Rock (AR); On-site; USD 23,000 - 29,000; Full time

Job summary

Arkansas Children's is seeking a patient services representative for the Evening Shift to support the Access Primary Care Clinic. You will manage patient scheduling, referrals, and registration, ensuring accurate demographic and insurance data for outpatient visits.

This role emphasizes greeting patients and families, coordinating appointments, collecting co-pays, activating MyChart, and verifying insurance while maintaining a high level of service and clinic efficiency.

Qualifications

• No education requirements.
• High school diploma or GED or equivalent recommended.
• Entry level position with no prior experience required.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Greets and engages patients, families and visitors to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification.
• Completes discharge scheduling and ensures follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Participates in activities to enhance the patient experience, including patient satisfaction surveys.

Skills

First impression

Scheduling

Registration

Education

High school diploma or GED or equivalent

Tools

MyChart

Insurance verification

Job description

Arkansas Children's is seeking a patient services representative for the Evening Shift to support the Access Primary Care Clinic. You will manage patient scheduling, referrals, and registration, ensuring accurate demographic and insurance data for outpatient visits.

This role emphasizes greeting patients and families, coordinating appointments, collecting co-pays, activating MyChart, and verifying insurance while maintaining a high level of service and clinic efficiency.