Patient Access Representative I

Arkansas Children's; Little Rock (AR); On-site; USD 23,000 - 29,000; Full time

Job summary

Arkansas Children's is seeking a patient services representative for the Evening Shift to support the Access Primary Care Clinic. You will manage patient scheduling, referrals, and registration, ensuring accurate demographic and insurance data for outpatient visits.

This role emphasizes greeting patients and families, coordinating appointments, collecting co-pays, activating MyChart, and verifying insurance while maintaining a high level of service and clinic efficiency.

Qualifications

• No education requirements.
• High school diploma or GED or equivalent recommended.
• Entry level position with no prior experience required.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Greets and engages patients, families and visitors to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification.
• Completes discharge scheduling and ensures follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Participates in activities to enhance the patient experience, including patient satisfaction surveys.

Skills

First impression

Scheduling

Registration

Education

High school diploma or GED or equivalent

Tools

MyChart

Insurance verification

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Work Shift:

Evening Shift

Time Type:

Full time

Department:

CC017116 Access Primary Care Clinic

Summary:

Monday- Friday 7:30 P.M.- 4:00 A.M. Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Salary:

Most new hires start between $17.20-$21.50 per hour, depending on experience and qualifications.

Additional Information:

Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Required Education:

No education requirements

Recommended Education:

High school diploma or GED or equivalent

Required Work Experience:

Entry Level - Experience Not Required.

Description:

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.