Patient Access Scheduler - Pre-Admit Testing

Saint Francis Health System; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Saint Francis Health System in Tulsa, OK is seeking a Patient Access Scheduler to ensure timely, accurate scheduling of assigned areas. The role supports hospital operations by coordinating resources and communicating with patients.

The ideal candidate has a High School Diploma or GED and 1-2 years of related experience, plus strong communication and organizational skills to handle a fast-paced environment and multiple systems.

Qualifications

• High School Diploma or GED required.
• 1-2 years related experience.
• Excellent communication and organizational skills.
• Working knowledge of hospital diagnostic departments and insurance plans.
• Medical terminology required.
• Ability to perform telephone activities concurrent with computer use.

Responsibilities

• Promotes efficiency by accurate scheduling and resource-based planning.
• Enters orders accurately into the clinical system.
• Triages incoming calls and notifies personnel of changes.
• Communicates schedule changes to maximize efficiency.
• Serves as liaison for SFHS departments and staff.
• Adheres to customer service expectations and patient rights.

Skills

Excellent communication

Telephone skills

Customer relations

Organizational skills

Fast-paced environment

Medical terminology

Insurance knowledge

Hospital departments knowledge

Business equipment basics

Phone-computer multitasking

Education

High School Diploma or GED

Job description

Current Saint Francis Employees - Please click HERE to login and apply.

Full Time

Work shift: 8:00am-4:30pm; work schedule: Monday-Friday

Job Summary

The Patient Access Scheduler ensures timely, accurate, and complete scheduling of assigned area(s).

Minimum Education

High School Diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

1 - 2 years related experience.

Knowledge, Skills and Abilities

Excellent communication, telephone, customer relations and organizational skills. Ability to work in a fast-paced environment. Working knowledge of hospital diagnostic departments. Working understanding of insurance plans. Medical terminology required. Working knowledge of basic business office equipment. Ability to perform telephone activities concurrent with computer activities.

Essential Functions and Responsibilities

Promotes efficiency of the area(s) assigned through accurate scheduling. Schedules based on availability of resources and ensuring reduction of delay in services. Coordinates scheduling for any related services needed/required. Accepts and prioritizes incoming phone calls. Triages information for urgent procedure requests. Notifies appropriate personnel of scheduling changes/cancellations. Provides instructions as directed by clinical department or other appropriate staff member. Obtains all necessary and required information as defined by the department. Schedules correct procedure. Enters orders accurately and efficiently into clinical system. Meets productivity standards. Additional responsibilities and projects as assigned. Obtains and communicates all necessary and required information. Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number. Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization. Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions. Communicates changes to schedules early and accurately to maximize scheduling efficiency. Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers. Complies with established Customer Service expectations. Demonstrates regard for patient rights. Maintains positive work relationships and contributes to a team environment. Supports unit/hospital goals through QA and educational activities. Attends mandatory in-services and meets unit education standards. Modifies behavior or performance to comply with care standards and requirements.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Pre-Admission Testing - Yale Campus

Location

Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability