Patient Access Scheduler - Intake Support

Saint Francis Hospital, Inc.; Bixby (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Patient Access Scheduler to ensure timely and accurate scheduling across assigned services at the Tulsa campus.

You will coordinate with clinical departments, patients and staff to optimize workflows and reduce delays, while entering orders into the clinical system with high accuracy. This role requires strong communication, customer service and organizational skills, with 1–2 years of related experience and a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• 1-2 years related experience.
• Excellent communication and customer service skills.
• Knowledge of insurance plans and medical terminology.

Responsibilities

• Schedules based on resource availability and reduces delays in services.
• Enters orders accurately and efficiently into the clinical system.
• Triages incoming calls and directs to appropriate staff.
• Notifies personnel of scheduling changes/cancellations.
• Maintains accurate Master Patient Index and accounts.

Skills

Communication

Telephone

Customer relations

Organizational skills

Fast-paced environment

Medical terminology

Insurance knowledge

Office equipment

Education

High school diploma or GED

Job description

Current Saint Francis Employees - Please click HERE to login and apply.Full TimeDaysWork shift: 6:45am-5:15pm; work schedule: variable Monday-Friday, 4 10-hour shiftsJob Summary: The Patient Access Scheduler ensures timely, accurate, and complete scheduling of assigned area(s).Minimum Education: High School Diploma or GED.Licensure, Registration and/or Certification: None.Work Experience: 1 - 2 years related experience.Knowledge, Skills and Abilities: Excellent communication, telephone, customer relations and organizational skills. Ability to work in a fast-paced environment. Working knowledge of hospital diagnostic departments. Working understanding of insurance plans. Medical terminology required. Working knowledge of basic business office equipment. Ability to perform telephone activities concurrent with computer activities.Essential Functions and Responsibilities: Promotes efficiency of the area(s) assigned through accurate scheduling. Schedules based on availability of resources and ensuring reduction of delay in services. Coordinates scheduling for any related services needed/required. Accepts and prioritizes incoming phone calls. Triages information for urgent procedure requests. Notifies appropriate personnel of scheduling changes/cancellations. Provides instructions as directed by clinical department or other appropriate staff member. Obtains all necessary and required information as defined by the department. Schedules correct procedure. Enters orders accurately and efficiently into clinical system. Meets productivity standards. Additional responsibilities and projects as assigned. Obtains and communicates all necessary and required information. Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number. Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization. Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions. Communicates changes to schedules early and accurately to maximize scheduling efficiency. Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers. Complies with established Customer Service expectations. Demonstrates regard for patient rights. Maintains positive work relationships and contributes to a team environment. Supports unit/hospital goals through QA and educational activities. Attends mandatory in-services and meets unit education standards. Modifies behavior or performance to comply with care standards and requirements.Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Pre-Admission Testing - Yale CampusLocation:Tulsa, Oklahoma 74136EOE Protected Veterans/Disability