Patient Access Scheduler - Multi-Line Care Scheduling

Essentia Health; United States; Hybrid; USD 39,000 - 58,000; Full time

Job summary

Essentia Health is seeking a Level I Patient Scheduler to pre-register and schedule patients for appointments, procedures, and tests, while delivering courteous and timely service. The role covers multiple service lines across Essentia Health and may be cross-trained for coverage.

You will handle patient identification, registration, scheduling, and insurance verification, working with care teams to ensure efficient care delivery and accurate data entry in the EHR system.

Qualifications

• Previous patient access representative or scheduling experience preferred.

Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Skills

Scheduling experience

Customer service

Job description

Essentia Health is seeking a Level I Patient Scheduler to pre-register and schedule patients for appointments, procedures, and tests, while delivering courteous and timely service. The role covers multiple service lines across Essentia Health and may be cross-trained for coverage.

You will handle patient identification, registration, scheduling, and insurance verification, working with care teams to ensure efficient care delivery and accurate data entry in the EHR system.