Patient Access Scheduler 1, OP Centralized Scheduling, PT 2P-6P

Baptist Health; Miami (FL); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Career growth

Health resources and wellness

Tuition reimbursement

Wellness program to reduce deductible

Job summary

Baptist Health in Miami is seeking a Patient Access professional to manage patient appointment scheduling across diagnostic, surgical, therapy, and physician visits. You will verify demographics and insurance, register patients, and enter data into the scheduling system while meeting quality metrics.

The role emphasizes compassionate customer service to patients, families, and staff in a fast-paced call-center–style environment. Pay ranges from $17.27 to $21.93 per hour, dependent on experience.

Qualifications

• Experience in a call center or high-volume scheduling environment.
• Strong interpersonal and customer service skills.
• Ability to perform basic arithmetic and data entry with attention to detail.

Responsibilities

• Schedule patient appointments across diagnostic, surgical, therapy, and physician visits.
• Verify demographic and insurance information and register patients.
• Enter data into scheduling system and meet quality metrics.
• Provide professional, compassionate service to patients and families.

Skills

Call center experience

Customer service

Typing

Data entry

EMR systems

HIPAA knowledge

Bilingual English/Spanish/Creole

Education

High School Diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Baptist Health is the region's largest not‑for‑profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami‑Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith‑based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025‑2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high‑performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out‑of‑pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $17.27 - $21.93 / hour depending on experience.

Qualifications

Degrees:

• High School, Cert, GED, Trn, Exper.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast‑paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets