Patient Access Scheduler

Atlantic Health; Morristown (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Job summary

Atlantic Medical Group is seeking a Scheduler I to manage a high volume of inbound and outbound calls, scheduling appointments across multiple locations and ensuring accurate patient data and insurance verification. The role supports busy practice operations with a focus on timely scheduling, patient experience, and coordination with physicians and staff.

Requirements include a HS Diploma or equivalent, with preferred 1–3 years in a contact center or front-facing medical office.

Qualifications

• HS Diploma or equivalent is required.
• Preferred 1-3 years of prior experience in contact center or front-facing medical office space.

Responsibilities

• Handle high-volume inbound/outbound calls and SMS for scheduling appointments.
• Verify insurance eligibility and collect accurate registration data.
• Schedule appointments across Atlantic Medical Group locations and advise patients on next steps.
• Triage referrals to appropriate specialties and coordinate with physicians and staff.
• Maintain updated patient accounts for insurance and eligibility information.
• Follow Epic Work queues and document patient interactions and status.
• Provide timely responses to patient inquiries and ensure quality and productivity.

Education

HS Diploma or equivalent

Job description

Atlantic Medical Group is seeking a Scheduler I to manage a high volume of inbound and outbound calls, scheduling appointments across multiple locations and ensuring accurate patient data and insurance verification. The role supports busy practice operations with a focus on timely scheduling, patient experience, and coordination with physicians and staff.

Requirements include a HS Diploma or equivalent, with preferred 1–3 years in a contact center or front-facing medical office.