Patient Access & Revenue Cycle Manager

Ensemble Health Partners; United States; On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a manager to oversee admitting, registration, and financial services at acute care locations. You will ensure accurate MRN assignment, medical necessity checks, patient instructions, insurance collection, and processing of physician orders with top-tier customer service.

You will also lead Financial Service Representatives, balance cash drawers, deposit funds, and maintain logs for oversight.

Qualifications

• Minimum 2 – 3 year’s management experience in healthcare industry.
• Patient Access experience with managed care/insurance or call center preferred.
• Experience with Microsoft Office is a must.

Responsibilities

• Manager is responsible for directly managing the operations for the admitting, registration, and financial services departments at the acute care locations.
• Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service.
• Additionally, managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments.
• Develops and manages departmental staffing needs. Prepares monthly reports as requested. Establishes departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Coordinates employee work schedules to provide adequate daily staffing coverage.
• Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
• Works with internal and external customers to make key decisions, impacting either the whole organization or an individual patient.
• Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
• Assists in the development of dyad-reporting patient access staff.
• Provides training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.
• Performs other duties as assigned.

Skills

People management

Collaboration

Time management

Initiative

Integrity

Education

Bachelor's Degree in Healthcare Management/Administration

Tools

Microsoft Office

Job description

Ensemble Health Partners is seeking a manager to oversee admitting, registration, and financial services at acute care locations. You will ensure accurate MRN assignment, medical necessity checks, patient instructions, insurance collection, and processing of physician orders with top-tier customer service.

You will also lead Financial Service Representatives, balance cash drawers, deposit funds, and maintain logs for oversight.