Patient Access Representative- UHealth SoLé Mia

University of Miami; North Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Access Representative to join their dynamic team. This role involves welcoming patients and visitors, ensuring a smooth registration process, and advocating for patient needs. The ideal candidate will possess strong communication and customer service skills, with the ability to thrive in a fast-paced environment. This position offers competitive salaries and a comprehensive benefits package, including medical and dental coverage, making it an excellent opportunity for those passionate about patient care and service excellence.

Benefits

Medical insurance

Dental insurance

Tuition remission

Comprehensive benefits package

Qualifications

• High School Diploma required for all positions.
• Experience varies from 1 to 3 years based on the representative level.

Responsibilities

• Serve as Patient Advocate and provide proactive customer service.
• Perform patient access registration functions promptly and accurately.

Skills

Bilingual (English/Spanish)

Excellent verbal and written communication skills

Critical thinking

Customer service skills

Mathematical skills

Knowledge of medical terminology

Interpersonal skills

Education

High School Diploma

Tools

UChart

Cadence/Prelude

Enterprise Billing

Passport

RIS-PACS

CaneCare

UMCare

Job description

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Current Employees:

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The University of Miami UHealth at SoLé Mia opening in September 2025 will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities.

Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs.

The University of Miami UHealth – department of Patient Access at SoLé Mia has an exciting opportunity for a Patient Access Representative.

Job Summary

The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (vendors, customers, patients, staff, students, etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

CORE RESPONSIBILITIES:

1. Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers to meet or exceed expectations, address concerns, and optimize experience.
2. Perform all on-site patient access registration functions promptly without compromising patient safety, quality, service levels, and reimbursement.
3. Comply with all established UHealth policies and procedures related to Patient Access and State/Federal regulations.
4. Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances for both technical and professional components, thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
5. Perform other duties as assigned based on departmental needs.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Requirements

• Patient Access Associate: High School Diploma required
• Patient Access Representative 1: High School Diploma and one year of relevant experience required
• Patient Access Representative 2: High School Diploma and two years of relevant experience required
• Patient Access Representative 3: High School Diploma and three years of relevant experience required

Knowledge, Skills, and Abilities:

• Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
• Excellent verbal and written communication skills in English.
• Critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Mathematical and cash management skills.
• Knowledge of medical terminology preferred.
• Ability to work as part of a team under minimal supervision in a fast-paced, complex, and stressful environment.
• Interpersonal skills to work effectively with physicians, co-workers, other departments, and patients from diverse backgrounds.
• Computer literacy and proficiency in multiple electronic systems such as UChart, Cadence/Prelude, Enterprise Billing, Passport, RIS-PACS, CaneCare, UMCare, and others.

Any relevant education, experience, and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.

UHealth-University of Miami Health System provides leading-edge patient care powered by groundbreaking research and medical education. We serve South Florida, Latin America, and the Caribbean, with physicians across more than 100 specialties and over one million patient encounters annually. Our commitment to excellence is recognized worldwide.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Protected from discrimination by Federal law.