Patient Access Representative

Urology of Indiana LLC; Town of Carmel (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision plans

HSA / FSA

401(k) matching

Employee Assistance Program (EAP)

Job summary

U.S. Urology Partners is seeking a dedicated Patient Service Representative to support front desk operations, check-in/check-out patients, and deliver exemplary customer service in a fast-paced urology practice.

You will verify insurance, coordinate referrals with clinical units and billing, and assist multiple office locations as needed, while maintaining confidentiality and HIPAA compliance. A High School Diploma and 1 year in a medical setting are preferred; strong communication is essential.

Qualifications

• High School diploma required.
• One year of experience in a medical practice or health insurance environment.
• Excellent verbal and written communication; professional interaction with patients and staff.

Responsibilities

• Check-in and check-out responsibilities.
• Exceed daily expectations with minimal error and communicate with manager.
• Travel to satellite locations as needed.
• Verify insurance for upcoming procedures.
• Process third-party referral information and coordinate with billing.

Skills

Verbal communication

Written communication

Customer service

Confidentiality

Education

High School Diploma

Tools

Microsoft Office

Job description

About the Role

The Patient Service Representative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office.

What You’ll Be Doing

• Exceed daily expectations and goals, with minimal error, while maintaining contact with manager regarding status of assignments and deadlines.

• Display leadership initiative by offering to help others or asking take on additional responsibilities when able

• Responsible for check-in/check out

• Travel to satellite locations as needed

• Verify insurance for upcoming procedures

• Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing

What We Expect from You

• High School Diploma

• Interact professionally and positively with all patients, colleagues, managers and executive team

• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.

• One year of experience working in a medical practice or in a health insurance organization

• Excellent verbal and written communication skills

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here Every Family Matters

Compassion

Make Someone's Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.