Patient Access Representative - Specialty Clinics - Per Diem

Geisinger; Pennsylvania; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to join their dynamic team. In this role, you will be responsible for ensuring a smooth check-in process for patients, verifying insurance details, and managing financial communications. The ideal candidate will thrive in a fast-paced office environment, demonstrating strong organizational skills and a commitment to patient confidentiality. This position offers a competitive compensation package and the opportunity to work in a supportive, diverse environment that values your contributions and professional growth.

Benefits

401(k) plan with automatic contributions

MyHealth Rewards wellness program

Family-friendly support including adoption assistance

Employee Assistance Program (EAP)

Qualifications

• Experience in patient check-in and insurance verification.
• Strong communication skills and understanding of HIPAA guidelines.

Responsibilities

• Check patients in for appointments and verify demographics.
• Communicate financial obligations and collect payments.
• Schedule follow-up appointments and manage patient records.

Skills

Patient Check-in Procedures

Insurance Verification

Communication Skills

Regulatory Compliance

Cash Posting

Education

High School Diploma

Healthcare Administration Certificate

Job description

Job Responsibilities

1. Responsible for checking patients in for appointments and accurately verifying demographics.
2. Ensures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
3. Reads and interprets insurance responses.
4. Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
5. Ensures patients receive necessary disclosures and privacy information, obtaining necessary legal and financial signatures.
6. Communicates financial obligations to patients and collects fees at the time of service as appropriate.
7. Completes all necessary regulatory forms with patients, explaining their purpose.
8. Schedules follow-up appointments, including any specialty or ancillary services, to complete the patient's visit.
9. Processes multi-channel messages regarding patient and physician requests, such as appointments, referrals, prescriptions, and complaints.
10. Informs patients or guarantors of anticipated financial responsibilities, including copays, deductibles, or coinsurances, and collects payments accordingly.
11. Performs cash posting following department guidelines.
12. Adheres to organizational and HIPAA guidelines, maintaining patient confidentiality and rights.
13. Works independently on work queues to ensure timely resolution of all accounts.
14. Maintains productivity and quality performance expectations.
15. Maintains a high regard for confidentiality.
16. Performs accurate medical record maintenance and releases.
17. Assists with referrals and pre-certifications during encounters.
18. Utilizes and maintains patient recall and reschedule lists properly.

Work Environment and Additional Information

Work is typically performed in an office environment. The role requires satisfying all job-specific obligations and complying with organizational policies and procedures. The statements in this profile are not all-inclusive but represent typical elements necessary for successful performance.

About Geisinger

Geisinger cares about its patients, members, and employees. We offer a competitive compensation and benefits package to support your health, financial stability, and professional growth. We promote a diverse and inclusive environment where everyone can be their authentic selves. To learn more, visit https://jobs.geisinger.org/diversity.

Benefits of Working at Geisinger

• 401(k) plan with automatic contributions
• MyHealth Rewards wellness program
• Family-friendly support, including adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care
• Employee Assistance Program (EAP) offering childcare, eldercare, pet care referrals, legal guidance, mental health services, and work-life support