Patient Access Representative - AF - Cardiology - 40hrs/week

Sanford; Bemidji (MN); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Sanford Health, in Bemidji, MN, is seeking a Patient Access Representative to deliver exceptional service as the first point of contact for patients in person or by phone. The role includes greeting patients, verifying demographics, and guiding them through registration and scheduling processes.

Responsibilities cover collecting payments, coordinating referrals and pre-authorizations, and supporting telemedicine and chart management in a busy specialty department.

Formación

• Post secondary education or equivalent training in a healthcare or business related field is preferred.
• Previous customer service experience in an office setting, preferably in a healthcare setting.
• Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.
• Medical terminology desired.

Responsabilidades

• Greet patients, verifies demographics, and scanning & routing documents.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• Work with nursing team & providers to coordinate & schedule appointments; obtain referrals & pre-authorizations.
• Operate multi-line phone; may resolve work queue issues and manage recall/waitlists.

Conocimientos

Customer service

Office experience

Registration procedures

Computer skills

Billing systems

Third party payers

Medical terminology

Educación

Post-secondary education

Descripción del empleo

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America's heartland.

Work Shift: 8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $17.93 - $24.26

Union Position: Yes

Department Details: Very busy specialty department working with established employees.

Monday - Friday 8:30am - 5pm

SUMMARY

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

Post secondary education or equivalent training in a healthcare or business related field is preferred.

Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred. Medical terminology desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.