Patient Access Representative Senior

Mclaren-Health-Care; Bay City (MI); On-site; USD 22,000 - 30,000; Part time

Job summary

McLaren Health Care in Michigan seeks a Senior Patient Access Representative to manage registration, financial clearance and insurance verification with minimal supervision. Responsibilities include greeting patients, collecting demographic and financial data, and guiding them to the proper department using EMR tools.

The role emphasizes accuracy, compliance and patient-friendly service in a busy revenue cycle.

Qualifications

• High School Diploma or equivalent required.
• 5 years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree and 3 years of experience.
• Certification in medical billing, coding, or equivalent job specific certification.

Responsibilities

• Provides training and guidance to Patient Access staff as required.
• Handles registration and financial functions in EMR, documenting demographics accurately.
• Greet customers promptly with a warm and friendly reception.
• Collects and scans required demographic and financial information.
• Directs patients to appropriate setting and communicates delays.
• Ensures compliance with hospital policies and Meaningful Use requirements; processes visits.

Skills

Customer Service

Communication

EMR Experience

Education

High School Diploma or equivalent

Associates Degree

Medical Billing Certification

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Position Summary: The Senior Patient Access Representative is responsible for completing tasks associated with specific assignments with little or no direction. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. The Senior Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities:

• Provides training and guidance to Patient Access Rep as required.
• May be assigned special projects related to Patient Access workflow, procedures, etc.
• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Qualifications:

• High School Diploma or equivalent required.
• 5 years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and 3 years of Patient Access or Medical Billing work experience.
• Certification in medical billing, coding, or equivalent job specific certification

Additional Information:

• Schedule: Part-time
• Requisition ID: 26004806
• Daily Work Times: 8:00am-4:30pm
• On Call: No

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.