Patient Access Representative - Scheduling

Ontario Trillium Foundation; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

BROC is seeking a Patient Representative to ensure patient calls are answered promptly and courteously in the medical clinic call center at the Bluebonnet office. The role includes scheduling patient appointments per BROC and physician protocols and reports to the office supervisor, with hours Monday–Friday 8am–5pm.

Responsibilities include routing complex inquiries, assessing treatment priorities, maintaining accurate schedules, and upholding fair scheduling practices to support physicians and

Responsibilities

• Answers the telephone promptly and courteously.
• Routes all complex medical or financial inquiries to the correct department.
• Screens patient inquiries and requests for treatment and asks for a problem description to determine priority of treatment.
• Schedules new and follow-up appointments and ensures accuracy of appointments.
• Closely follows scheduling policy to ensure fair and impartial treatment of all physicians.
• Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC.

Job description

The Patient Representative ensures that our patient phone calls are answered in a prompt and courteous manner. This position will be responsible for accurately scheduling patient appointments based on BROC and physician protocols. This position is housed in our call center located in the medical clinic in the Bluebonnet office and reports to our office supervisor. The hours of operation are Monday- Friday 8am - 5pm.

Duties:

• Answers the telephone promptly and courteously.
• Routes all complex medical or financial inquiries to the correct department.
• Screens patient inquiries and requests for treatment and asks for a problem description to determine priority of treatment.
• Schedules new and follow-up appointments and ensures accuracy of appointments.
• Closely follows scheduling policy to ensure fair and impartial treatment of all physicians.
• Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC.