Patient Access Representative - Scheduling

BATON ROUGE ORTHOPAEDIC CLINIC LLC; Baton Rouge (LA); On-site; USD 36,000 - 46,000; Full time

Job summary

The Patient Representative position at Baton Rouge Orthopaedic Clinic LLC sits in our Bluebonnet office call center in Baton Rouge. You will answer patient calls promptly, schedule appointments per BROC and physician protocols, and route complex inquiries to the appropriate department.

You will screen inquiries to determine treatment priority, ensure accurate scheduling of new and follow-up visits, and uphold scheduling policies to treat all physicians fairly.

Qualifications

• Answers calls promptly and courteously.
• Screens patient inquiries to determine priority of treatment.
• Follows scheduling policies to ensure fair treatment of physicians.
• Schedules new and follow-up appointments accurately.
• Routes complex inquiries to the correct department.

Responsibilities

• Answers the telephone promptly and courteously.
• Routes all complex medical or financial inquiries to the correct department.
• Screens patient inquiries and requests for treatment and asks for a problem description to determine priority of treatment.
• Schedules new and follow-up appointments and ensures accuracy of appointments.
• Closely follows scheduling policy to ensure fair and impartial treatment of all physicians.
• Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC.

Skills

Phone etiquette

Scheduling

Customer service

Job description

The Patient Representative ensures that our patient phone calls are answered in a prompt and courteous manner. This position will be responsible for accurately scheduling patient appointments based on BROC and physician protocols. This position is housed in our call center located in the medical clinic in the Bluebonnet office and reports to our office supervisor. The hours of operation are Monday- Friday 8am - 5pm.

Duties:

Answers the telephone promptly and courteously.

Routes all complex medical or financial inquiries to the correct department.

Screens patient inquiries and requests for treatment and asks for a problem description to determine priority of treatment.

Schedules new and follow-up appointments and ensures accuracy of appointments.

Closely follows scheduling policy to ensure fair and impartial treatment of all physicians.

Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC.