Patient Access Representative - Scheduling

Baton Rouge Orthopedic Clinic; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Baton Rouge Orthopedic Clinic in Louisiana is seeking a Patient Representative to handle patient phone calls promptly and courteously, schedule appointments according to BROC and physician protocols, and support the call center in Bluebonnet.

You will answer inquiries, route complex questions to the right department, and help maintain accurate scheduling while following policy to ensure fair treatment of physicians.

Qualifications

• High School Diploma or equivalent is required.
• Ability to learn electronic practice management and scheduling software.
• Ability to understand and closely adhere to patient scheduling policies, guidelines, and protocols.
• Prior scheduling experience is desired.
• Ability to learn computerized medical office work.
• Ability to pass a drug screening.
• Reliable form of transportation to work daily.

Responsibilities

• Answers the telephone promptly and courteously.
• Routes all complex medical or financial inquiries to the correct department.
• Screens patient inquiries and requests for treatment and asks for a problem description to determine priority of treatment.
• Schedules new and follow-up appointments and ensures accuracy of appointments.
• Closely follows scheduling policy to ensure fair and impartial treatment of all physicians.
• Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC.

Education

High School Diploma or equivalent

Tools

Electronic practice management software

Job description

Description

The Patient Representative ensures that our patient phone calls are answered in a prompt and courteous manner. This position will be responsible for accurately scheduling patient appointments based on BROC and physician protocols. This position is housed in our call center located in the medical clinic in the Bluebonnet office and reports to our office supervisor. The hours of operation are Monday- Friday 8am - 5pm.

Duties

• Answers the telephone promptly and courteously.


• Routes all complex medical or financial inquiries to the correct department.


• Screens patient inquiries and requests for treatment and asks for a problem description to determine priority of treatment.


• Schedules new and follow-up appointments and ensures accuracy of appointments.


• Closely follows scheduling policy to ensure fair and impartial treatment of all physicians.


• Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC.

Requirements

• High School Diploma or equivalent


• Ability to learn electronic practice management and scheduling software.


• Ability to understand and closely adhere to patient scheduling policies, guidelines, and protocols.


• Prior experience in scheduling is desired


• Ability to learn computerized medical office work


• Ability to pass a drug screening


• Reliable form of transportation to work daily

Company Information

At the Baton Rouge Orthopedic Clinic our goal is to provide a seamless continuum of health care services to maximize patient’s outcomes and convenience. We offer an organized and coordinated continuum to provide better and timelier feedback between the patient, physician, and ancillary services provider. Our main campus is located on Bluebonnet, but we have various clinics and therapies across the state of Louisiana as well as the BROC foundation that supports local schools and athletic programs by providing services throughout various communities.