Patient Access Representative

ATR International; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

ATR International in Los Angeles is seeking an onsite Patient Scheduling Coordinator to maintain provider calendars, handle routine and urgent changes, and support clinics in access and navigation of appointments. The role emphasizes accuracy, courteous service, and collaboration with providers, reception staff, and the business office in a fast-paced healthcare environment.

This role is onsite in a patient access building with no travel required and offers the opportunity to contribute to

Qualifications

• High school diploma or GED.
• 1–2 years in a call center.
• Clerical work experience with a regional appointment system.
• Strong customer service, communication and problem-solving skills.
• High accuracy coordinating provider and radiology schedules.
• Ability to work effectively with providers, patients, support staff, and other personnel.
• Epic experience preferred but not required.

Responsibilities

• Maintain provider appointment schedules and related clinic documents.
• Review and update monthly calendars, daily schedules, and schedule-change requests.
• Create provider appointments according to established clinic procedures.
• Respond promptly and accurately to routine and urgent scheduling requests.
• Review outgoing appointment schedules and distribute them to the appropriate departments.
• Help clinical staff use scheduling procedures and appointment system documentation.
• Enter patient encounter information as needed.
• Initiate referral forms in coordination with the business office.
• Report daily productivity and appointment system issues that may affect clinic utilization or patient access.
• Operate computers, printers, fax machines, photocopiers, and other office equipment.
• Provide courteous, service-focused support to providers, patients, and staff.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Scheduling

Education

High school diploma or GED

Tools

Epic

Job description

Education: High school diploma or GED

About the Company

Our client is a respected healthcare organization focused on helping patients access coordinated, high-quality care. This role supports clinic operations by keeping provider schedules accurate and helping patients and clinical teams navigate appointment access.

About the Role

Under direct supervision, you will maintain provider appointment schedules and calendars, process routine and urgent schedule changes, and help clinics make the best use of provider availability. You will also enter patient encounter information, distribute daily reports, and support providers and reception staff with scheduling processes.

This is an onsite role based in a patient access building. The position does not require travel.

Responsibilities

• Maintain provider appointment schedules and related clinic documents.
• Review and update monthly calendars, daily schedules, and schedule-change requests.
• Create provider appointments according to established clinic procedures.
• Respond promptly and accurately to routine and urgent scheduling requests.
• Review outgoing appointment schedules and distribute them to the appropriate departments.
• Help clinical staff use scheduling procedures and appointment system documentation.
• Enter patient encounter information as needed.
• Initiate referral forms in coordination with the business office.
• Report daily productivity and appointment system issues that may affect clinic utilization or patient access.
• Operate computers, printers, fax machines, photocopiers, and other office equipment.
• Provide courteous, service-focused support to providers, patients, and staff.

Qualifications

• High school diploma or GED.
• One to two years of call center experience.
• Hands-on experience with clerical work and a regional appointment system.
• Strong customer service, communication, interpersonal, and problem-solving skills.
• High accuracy and attention to detail when coordinating provider and radiology schedules.
• Ability to work effectively with providers, patients, support staff, and other personnel.
• Epic experience is preferred but not required.