Patient Access Representative - Rockford, Evenings

Trinity Health; Rockford (MI); On-site; USD 17,000 - 29,000; Part time

Benefits offered by this job

Day-one benefits

Generous PTO

Tuition reimbursement

Career growth opportunities

Pet insurance

Job summary

Trinity Health in Rockford, Michigan, is seeking a part-time customer service specialist to support evening shifts (26 hours per week). You will handle outpatient and inpatient registration and insurance verification while delivering patient-focused service and collecting financial liability details.

The role requires 1 year of customer service, a high school diploma, data entry skills (50–60 keystrokes/min), and strong communication with internal and external customers.

Qualifications

• 1 year customer service experience is required.
• HS Diploma or equivalent is required.
• Data entry speed 50–60 keystrokes per minute.
• Basic computer skills required.
• HFMA CRCR or NAHAM CHAA within 1 year of hire.

Responsibilities

• Provide patient focused customer service.
• Perform outpatient and/or inpatient registration and insurance verification.
• Collect patient financial liability payments and determine payer requirements.
• Provide general information to hospital users, patients, families and physician offices.

Skills

Customer service

Data entry

Communication skills

Interpersonal skills

Attention to detail

Time management

Basic computer skills

Education

HS Diploma or equivalent

HFMA CRCR

NAHAM CHAA

Job description

Employment Type:Part timeShift:Evening ShiftDescription:Schedule: 26 hours per week, Evenings

• Week 1: Monday 3p-9p, Wednesday 3p-9p, Thursday 3p-9p, Saturday 2p-10p
• Week 2: Sunday 3p-11p, Monday 3p-9p, Wednesday 3p-9p, thursday 3p-9p
• Week 3: Monday 3p-9p, Wednesday 3p-9p, Thursday 3p-11:30p, Friday 3p-9p
• Training: The first two weeks of training are M-F, 8a-430pm must be able to attend this*

Why You’ll Love Working at Trinity Health:

• A great teamthatsupports one another like family
• Day-one benefitsincluding medical, dental, vision, and 403B retirement, and even pet insurance!
• Generous PTO, paid holidays, and aColleague Referral Program
• Tuition reimbursementandstudent loan forgiveness options
• Career growthopportunities across 21 states with Trinity Health

What you will do:

• Provide patient focused customer service.
• Perform outpatient & / or inpatient registration & insurance verification functions;
• Collect patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
• Provide general information to hospital users, patients, families & physician offices

What you will need:

• 1 year customer service experience, required
• HS Diploma or equivalent required
• Data entry skills (50 to 60 keystrokes per minute)
• Basic computer skills
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Excellent communication skills (verbal and written).
• Interpersonal skills to work with internal and external customers.
• Accuracy and attentiveness to detail and time management skills.

Nice to have:

• Medical terminology
• Knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.