Patient Access Representative PRN/Occasional

SIOUX VALLEY MEMORIAL HOSPITAL ASSOCIATION; Cherokee (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Cherokee Regional Medical Center is seeking a Patient Access Representative to provide friendly, efficient service at registration. You will collect demographic and insurance information, review schedules, prepare estimates, and handle payments while ensuring regulatory compliance.

The role emphasizes patient communication, accuracy, and proficiency with basic office software in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required.
• Customer service experience in an office setting.
• Preferred: experience in a medical setting.
• Basic computer and data-entry skills.

Responsibilities

• Greet and assist patients warmly and professionally.
• Interview patients to collect reason for visit and insurance information.
• Review daily outpatient schedule for required paperwork.
• Prepare patient estimates and discuss them with patients during registration.
• Collect payments including estimates or co-pays.
• Complete tasks within daily work queues.

Skills

Customer service

Communication

Data entry

Typing

Office procedures

Problem solving

Education

High school diploma or GED

Tools

EMR software

Office suite

Internet & email

Job description

• Employee Type Full Time

PATIENT ACCESS REPRESENTATIVE

SCHEDULE: PRN/As Needed

POSITION SUMMARY:

Provide great customer service with a friendly, helpful disposition for all people entering Cherokee Regional Medical Center. Efficiently and accurately collect demographic and financial information from all patients following appropriate regulatory guidelines. Obtain the appropriate signatures from registered patients and provide them with the required information regarding their rights and responsibilities, financial assistance and other regulated information.

ESSENTIAL FUNCTIONS:

Provide a friendly, welcoming and helpful atmosphere

Interviews patients to obtain reason for visit, demographic information and insurance information

Reviews daily outpatient schedule for any additional paperwork needed from specific patients

Prepares patient estimates and reviews those with patients at time of registration

Collects payments from patients, i.e. estimate payments or co-pay amounts

Completes tasks within work ques daily

Requirements

QUALIFICATIONS:

Education:

Required: High school diploma or GED.

License/Registration/Certification:

None Required

Experience:

Customer service experience within an office setting.

Preferred: Experience in a medical setting

Knowledge/Skills/Abilities:

Knowledge of office procedures and of spelling, grammar and punctuation

Skill in typing and data entry with minimal errors

Ability to to communicate effectively in both oral and written form

Ability to read and understand information and ideas presented in writing

Ability to operate a personal computer with a general understanding of application software and an understanding of the Internet

Ability to learn organization-specific software

Ability to apply general rules to specific problems to produce answers that make sense